Ram Ojha
Global Head - Unified Communications Services
Noida,UP
Summary
Responsible to drive unified communications business globally. Provide thought leadership for the continued incubation, solution and implementation of innovative, robust, and secure Unified Communications (UC) and Contact Center (CC) solutions to the global customers. Have been helping customers transform their operating model, end user experience and customer journeys using cloud architecture, Artificial Intelligence (AI), Robotic Process Automation (RPA), Machine Learning & Data Management.
Overview
2
2
Certifications
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Global Head - UC & CC Practice
HCL Technologies
Noida, UP
09.2016 - Current
- Managing incubation, solution and professional services team globally for more than 200 customers
- Incubate latest products and use cases of collaboration technologies
- Develop propositions to create unique strategic positioning in collaboration service line
- Develop and implement next generation operating model of unified communications
- Develop quality proposals and responses to RFPs (New & Existing Customers)
- Create proactive opportunities with existing customers
- Deliver workshops on collaboration services (Chat, Calling, meeting, Bots etc)
- Effectively work with alliance team to manage partners (Microsoft, Zoom, Cisco etc)
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Implement initiatives to improve end user experience, modernize collaboration infra and optimize cost
Vice President
Goldman Sachs
Bangaluru, KA
09.2013 - 09.2016
- Implemented solutions (Ethical Wall, Information barrier etc) based on compliance reports
- Led team in creation, roll out and management of new features
- Delivered multiple transformations to save cost and to improve user experience
- Designed next generation architecture for collaboration need
- Migrated 20% employees to soft phone by implementing VDI solution
- Led projects to save cost on unified communications infra by removing legacy footprint
UC Architect & Business Development Manager
Unify Square Inc
New Delhi, DL
05.2011 - 09.2013
- Worked with several other functions to build team (Professional Services and Support) in India
- Worked with Microsoft to design and implement first Location Based Routing in India on Lync 2010
- Designed voice architectures to meet regulatory laws in countries like India & China
- Designed unified communications solution for several global customers
- Envisioned and managed several proof of concept projects on software based phones
- Increased customer satisfaction by resolving product and service issues
- Responded to RFPs and defended various proposals
- Oversaw daily operations to ensure high levels of productivity
Deputy Manager
HCL Technologies
Noida, UP
08.2010 - 05.2011
- Lead team to deploy Microsoft Teams for more than 80000 users
- Designed solution for software based phone
- Explored regulatory laws in India with respect to telephony
- Managed relationship with Microsoft, Cisco, Jabra and Audiocodes for collaboration track
- Ran several proof of concept to validate end state architectures
Senior Support Engineer
Microsoft
Bengaluru, KA
10.2006 - 10.2010
- Provided support to global TAP (Technology Adoption Program) customers
- Supported enterprise customers on LCS 2005, OCS 2007, Lync 2010, Exchange UM
- Delivered OCS VOIP trainings to various teams in Microsoft
- Trained engineers on new releases and product update
- Was responsible for reviewing internal and external solution articles.
Engineer
HCL Technologies
Noida, UP
03.2005 - 10.2006
- Designed & Implemented MS Exchange 5.5/2003 based mail servers spread across different sites.
- Managing single GAL for all sites.
- Managing DNS, DHCP & IIS services.
- Backup & restoration of MS Exchange, ADS & File Servers.
- Patch management using WSUS service.
- Writing scripts to automate tasks.
- ACCEL ICIM systems & services limited.
Education
BCA - Computer Science
Indira Gandhi National Open University
New Delhi, DL 01.2000 - 12.2003
Skills
Leadership
Certification
AI For Everyone
Additional Information
- Great People Great Performance (Microsoft)
- Architect of Excellence (ACE) Award - 3 Times (Microsoft)
- Recipient of MVP Award (Microsoft) for six times
- Multiple best trainer awards in Microsoft
- Pioneer Award by Unify Square
Timeline
Global Head - UC & CC Practice
HCL Technologies
09.2016 - Current
Vice President
Goldman Sachs
09.2013 - 09.2016
UC Architect & Business Development Manager
Unify Square Inc
05.2011 - 09.2013
Deputy Manager
HCL Technologies
08.2010 - 05.2011
Senior Support Engineer
Microsoft
10.2006 - 10.2010
Engineer
HCL Technologies
03.2005 - 10.2006
BCA - Computer Science
Indira Gandhi National Open University
01.2000 - 12.2003
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