Summary
Overview
Work History
Education
Skills
Certification
Domain Expertise
Accomplishments
Languages
Affiliations
Personal Details
Timeline
Generic

Ram Prasad Mahadevan

Bengaluru

Summary

Seasoned Production Support Engineer with relevant experience in troubleshooting and resolving complex product issues. Strengths include understanding technical specifications, managing client relationships, and delivering effective solutions. Proven track record of improving system efficiency for seamless user experience through proactive problem-solving and quality control checks.

Overview

15
15
years of professional experience
1
1
Certification

Work History

L2 Product Support Engineer & Non PROD DBA

Infosys Ltd for Morgan Stanley Smith Barney
Bengaluru
12.2016 - Current
  • Work on ServiceNow tasks and incident tickets.
  • Follow up on Recurring abends and Bind failures.
  • Manage Batch impacting Events
  • Perform Problem Management Activities.
  • Analysis of long-running issues, special resource waits, and DB2-related issues.
  • Lead various initiatives and programs for optimizing batch.
  • Perform QA Environment Refresh Activity.
  • Implementing DB2 structural change/DB2 table refresh via approved service manager tickets.
  • Resolve DB2-related bind failures.
  • Groom new joiners across various technologies.
  • Currently working on implementing artificial intelligence for batch recoveries

L2-Production Support and Database Administrator (DBA)

TATA Consultancy Services for Morgan Stanley Smith Barney
Chennai
02.2012 - 12.2016
  • L2-Production Support for 14 years
  • Non PROD DBA for 14 years
  • Report abend failures
  • Resolve Contention or Header Date issue
  • Work on Service Now Tasks and Incident Tickets
  • Follow up on Recurring abends/Bind Failures
  • Analysis on Long Running issues and Special Resource waits and DB2 related Issues
  • Perform ChangeMan Promotion/Demotion/Revert requests and Review and Approve Scheduling changes
  • Implementing FileCopy/File Creation via Approved Service Manager Tickets
  • Perform QA Environment Refresh Activity
  • Implementing DB2 Structural Change/DB2 Table Refresh via Approved Service Manager Tickets
  • Resolve DB2 related Bind Failures

L3-Production Support Executive and Developer

TATA Consultancy Services for JP Morgan Chase (JPMC)
Chennai
12.2009 - 02.2012
  • L3-Production Support for 1.5 years
  • Drafting SLA documents for quick reference
  • Providing fixes on repeated abends, using ChangeMan, DSFT and ZEKE
  • Resolving (Peregrine) Tickets
  • Preparing Quick Reference documents
  • Participating in Release activities
  • Accepted Production Support Lead roles
  • Handled Technical and Business Analyst roles in Production Installs
  • Documents provided for a development activities include Technical Design Document (TDD), Unit Testing Results (UTR), Production Readiness Review, Change Alert
  • Create an Enterprise Change Management (ECM) for any change going into Production
  • Managed project timelines and deliverables, ensuring timely completion within budget.
  • Prepared detailed reports and documentation on project progress and outcomes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Provided ongoing support and maintenance for implemented business solutions.
  • Organized client meetings to provide project updates.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.

Education

Bachelor in Engineering - Electrical and Electronics Engineering

St.Joseph’s College Of Engineering
Sholinganallur
04-2008

Skills

  • z/OS
  • DB2 administration
  • Batch processing
  • Incident management
  • Problem management
  • Windows
  • UNIX
  • VSAM
  • COBOL
  • JCL
  • DB2
  • JAVA
  • REXX
  • Easytrieve
  • ChangeMan
  • SPUFI
  • DB2 Admin Tool
  • Toolbox
  • File-aid
  • QMF
  • File-Manager
  • TWS
  • ZEKE
  • Team leadership
  • Client collaboration
  • Training and mentoring
  • Process optimization
  • Quality assurance
  • Problem resolution
  • Advanced troubleshooting
  • Escalation management
  • Debugging techniques
  • Complaint management
  • JIRA systems
  • Performance optimization
  • Project management
  • Continuous improvement

Certification

  • Google Certified Site Reliability Engineer (SRE)
  • Foundation certification in ITIL V3

Domain Expertise

Banking & Financial Services

Accomplishments

  • I have been rewarded with Employee Stock Ownership Plan (ESOPs) twice - Year 2023 & Year 2025
  • I have received many on-the-spot awards between February 2012 and February 2025
  • I have been awarded "The Delivery Ninja" as part of Infosys RISE during the year 2023
  • I have been awarded "The Positron of the Quarter" as part of Infosys RISE during the year 2021

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Spanish
Beginner (A1)
A1
French
Beginner
A1

Affiliations

  • During the COVID period, I have volunteered for an initiative, Infosys Positron, which aims to provide emotional support to Infosys employees and their families affected by COVID
  • I have also experienced performing ODC management activities
  • I have led internal and external audits from a delivery perspective
  • I am also a compliance manager for Infosys under my practice domain
  • I have also been part of Performance Improvement initiatives from Infosys for improving Delivery via Lean and Automation

Personal Details

  • Father's Name: Mahadevan G
  • Date of Birth: 30 April 1987

Timeline

L2 Product Support Engineer & Non PROD DBA

Infosys Ltd for Morgan Stanley Smith Barney
12.2016 - Current

L2-Production Support and Database Administrator (DBA)

TATA Consultancy Services for Morgan Stanley Smith Barney
02.2012 - 12.2016

L3-Production Support Executive and Developer

TATA Consultancy Services for JP Morgan Chase (JPMC)
12.2009 - 02.2012

Bachelor in Engineering - Electrical and Electronics Engineering

St.Joseph’s College Of Engineering

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Ram Prasad Mahadevan