RAM VITTAL KUMAR
Service Delivery Manager
Chennai,Tamil Nadu
Summary
Service management professional with extensive expertise (16+ yrs) in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability. Track record of implementing process improvements and leading high-performing teams.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Service Delivery Manager
HCL Technologies
Chennai
02.2024 - Current
- Led cross-functional teams to achieve project goals on time and within budget.
- Improved service quality, addressing client concerns promptly and professionally.
- Enhanced service delivery by developing and implementing efficient processes.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Supervised operations of 24-hour customer service desk staffed by 40 team members.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
Cloud Operations Manager
Sectra AB
Stockholm
12.2017 - 12.2022
- Act as a principal point of contact to SaaS team for building and designing state of art infrastructure setup with maximum efficiency (Availability, Performance and Redundancy) along with minimal downtime.
- Be a part of the daily operations, with responsibility for maintaining and building the Sectra Cloud Platform.
- Certified Openstack Cloud Administrator.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Coded Ansible/Python scripts for automation.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Technical Manager
Cognizant Technology Solutions
Chennai
04.2016 - 11.2017
- Improved project delivery timeframes through effective backlog management and sprint planning.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Configuration and Installation of IP central maven plugin. Setting up project constraints to be compliant with cisco compliance standards.
- Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
- Optimized resource allocation through capacity planning, maximizing team productivity without overloading resources.
- Generating RAML based API documentation for XML REST webservices using cisco inbuilt framework.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Project Manager
Cognizant Technology Solutions
Chennai
01.2015 - 03.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Automated Devops using Open Stack components in Mirantis MOX environment.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Configured Puppet Master & Puppet Agent setups using Heat YAML scripts.
- Automated installation of softwares like Apache, Tomcat, Jboss, MySQL on Puppet Master & Agent node setups.
- Automated Docker installation on Puppet Master/Agent setup and pulled docker image from public/private repositories & hosted Application in docker engine.
Technical Lead
Cognizant Technology Solutions
Chennai
03.2014 - 12.2015
- Functional Specification Analysis.
- Design components and documentation.
- Develop prototype, component and perform unit testing.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Developed scalable applications using agile methodologies for timely project delivery.
- Streamlined development workflows to increase team efficiency and reduce time spent on repetitive tasks.
- Analyzed proposed technical solutions based on customer requirements.
Senior Software Engineer
HCL Technologies Ltd
Chennai
03.2010 - 02.2014
- Developing, Integrating, Testing Service Layer components based on FSD.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Estimated work hours and tracked progress using Scrum methodology.
- Developing based on Coding standards and framework standards and effective PMSmart Logging.
- Scaling up Technical Knowledge by Training participation and domain skills by FSD walkthrough.
- Conceptualizing, Solutioning and Defining service layer business components based on Functional Specifications.
- Implementing layer independent framework approaches to unit test the service layer components.
- Setting up Dev, Test environments based on the application architecture.
- Playing a Java Tech Lead role and define deliverables within team. Status tracking and monitoring.
- HCL Technologies is a global IT services company.
Education
Bachelor of Science - Information Technology
L.C.R College of Engineering And Technology
Tiruthani 04.2005 - 01.2009
Skills
Project Management
Scrum Master
Stakeholder Management
Governance
ITIL framework
Application Development
Production Support
Cloud Platform Management
Incident management
Training and coaching
Continuous improvement
Team building
Agile transformation
Software development lifecycle
Deliverable tracking
Certification
Certified Scrum Master
Timeline
Service Delivery Manager
HCL Technologies
02.2024 - Current
Cloud Operations Manager
Sectra AB
12.2017 - 12.2022
Technical Manager
Cognizant Technology Solutions
04.2016 - 11.2017
Project Manager
Cognizant Technology Solutions
01.2015 - 03.2016
Technical Lead
Cognizant Technology Solutions
03.2014 - 12.2015
Senior Software Engineer
HCL Technologies Ltd
03.2010 - 02.2014
Bachelor of Science - Information Technology
L.C.R College of Engineering And Technology
04.2005 - 01.2009
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