Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic
Rama Ghorela

Rama Ghorela

Mumbai

Summary

Experienced banking professional with 3+ years in compliance, regulatory operations, and customer relationship management. Currently working as Assistant Manager at Federal Bank, supporting risk mitigation and regulatory alignment across retail banking products. Well-versed in regulatory compliance, with hands-on experience in interpreting and implementing RBI guidelines to ensure seamless and efficient adherence. Seeking to leverage this expertise to contribute to robust compliance frameworks and enhance overall operational integrity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant manager

Federal Bank
Mumbai
07.2022 - Current
  • Responsible for handling loan activities and their compliance part, including funds and investment.
  • Responsible for addressing customer queries, complaints, and issues as part of daily operational activities, ensuring prompt and effective resolution assist in managing operations and compliances.
  • Build and maintain strong CR to enhance satisfaction and loyalty.
  • Proactively monitoring Non-Performing Assets to improve banks efficiency.
  • As a part of HR training organizing comprehensive Training programs to develop banking knowledge and skills among customers.
  • Responsible for communicating RBI guideline to end Customers and make sure it's being followed thoroughly.
  • Documentation checking for approvals as per the guidelines to mitigate risk.

HR Intern

Blitz Jobs
Bangalore
07.2021 - 08.2025
  • Responsible for maintaining employee's records, documents and background verification.
  • Create complete planner for employee's recruitment cycle.
  • Prescreening employees' profile for recruitment purpose.
  • Match employees' profile with job description and select most suitable candidate for the role.
  • Source employees through Naukri and LinkedIn portal.
  • Conduct salary discussion, negotiation, offer discuss and offer roll out with final selected employee.

HR Intern

ALK Talents search
Bangalore
06.2021 - 07.2021
  • Supported recruitment, pre onboarding, onboarding, employee registration, background verification, payroll offer roll out.
  • Assisted in candidate sourcing interview and employee record management.
  • Maintain employee records and updated HR databases to ensure accuracy and compliance with company policies.
  • Contributed to employee engagement initiative and HR projects.
  • Enhanced organizational skills and attention to detail through managing multiple tasks and deadlines in a fast-paced environment.

Education

MBA - Human Resource

NIT Kurukshtra
Haryana
05-2022

BBA -

Jai Narayan Vyas University
Jodhpur
01.2018

Skills

  • Customer relationship building
  • Financial knowledge
  • Audit & regulatory reporting
  • Compliance monitoring and testing
  • Client Management
  • Regulatory Compliances
  • Risk assessment and mitigation
  • MS- Word
  • PowerPoint
  • Excel
  • BI Tools
  • Finacle
  • Oracle CX
  • RBI Guidelines (KYC, AML, FEMA, Basel Norms)
  • LMS
  • CRM
  • Pentana

Certification

  • SP Insurance Regulatory and Development Authority of India (IRDAI) certified.
  • Labour law (ILMS academy)
  • Business Analyst Professional (TrainSmart Academy)

Accomplishments

  • Best performer Federal Bank- Mumbai Region- 2025
  • Best performer Federal Bank- Mumbai Region- 2024
  • Event organizing committee head JNVU.
  • Miss Elite JNVU- 2017

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 10/26/97

Timeline

Assistant manager

Federal Bank
07.2022 - Current

HR Intern

Blitz Jobs
07.2021 - 08.2025

HR Intern

ALK Talents search
06.2021 - 07.2021

MBA - Human Resource

NIT Kurukshtra

BBA -

Jai Narayan Vyas University

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Rama Ghorela