Ramaan T
Process Specialist
Hyderabad
Summary
Hyderabad,Telangana Key skills Excellent organizational and time management skills Critical Thinker Training Support Analysis Attention to detail and strong organizational skills Account concerns Operational Risk Management Problem-solving and decision-making skills Solution Architects Subject Matter Expert Deep dive analysis Case management Customer-centric Approach Phone tools Customer-oriented service Close relationships Business/operational needs Technical challenges Value from AWS Customer interactions Innovative solutions Customer experience AWS critical launches Support events Product knowledge A highly motivated and detail-oriented professional seeking a challenging role as an HR & Administration Officer, utilizing my expertise in process improvement, team management, and customer service
Overview
9
9
years of professional experience
Work History
Process Specialist
Cognizant Technologies
11.2021 - 04.2023
- Guarantee productivity, quality, cost adequacy of arrangements, and pipeline the executives connecting with appointed activities
- Research modestly complex business, functional, and key drives that require scientific abilities, fundamental information on authoritative technique and Business Execution, and comprehension of worldwide business
Senior Representative
Synchrony Financials
11.2021 - 04.2023
- Successfully managed and analysed aging accounts, processed improper payments, and resolved billing errors
- Led a team of professionals in collaborating with the Collections Department, resulting in a streamlined process for collecting backline processing and improving team productivity
- Key responsibilities
- Monitor team quality and assist team in improving the consistency for FC operations
- Prepare a monthly, rolling three-month, and yearly reports for customers, including an overview of Portfolio performance
- Conduct weekly rate/sell strategy (yield) meetings with the General Manager, Director of Sales and Marketing (DOSM), Reservations Manager, Front Office Manager, and on shore Manager.
Assistant Manager
IDFC FIRST BANK
03.2021 - 07.2021
- Managed a team and ensured adherence to TAT and SLA while handling settlement requests from FOS and collection managers
- Coordinated with customers, prepared settlement letters, and utilized Salesforce SFDC for outbound calling.
Transportation Specialist
Amazon India Pvt. Ltd
09.2017 - 01.2018
- Responsible for communicating with Enterprise customer in handling their AWS account and billing services, and providing valuable feedback
- Process Accounts and Billing related customer cases through case management, email, chat and phone tools.
Tax Associate
Ryan Tax Services India Pvt Ltd
01.2016 - 06.2016
- Reviewed tax returns, managed taxpayer calls, and provided appeal proceedings and tax litigation support
- Reviewed and filed over 500 tax returns in compliance with the New Zealand Tax Code, resulting in a 98% accuracy rating, and managed a high volume of taxpayer calls with a 90% satisfaction rating.
Process Analyst
Broad ridge Financial Solutions
08.2014 - 08.2015
- Managed processing of General Body Meeting info from multiple countries onto our systems, enabling global investors to vote
- Created agendas for public corporations and investment funds based on client notifications from 110+ countries, updated the database with links to corporate action info, and downloaded relevant data from stock exchanges.
Education
Bachelors of Commerce - Digital Marketing and Analytics
Osmania university, Indian School of business
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Skills
Recruitment strategies
undefinedTimeline
Process Specialist
Cognizant Technologies
11.2021 - 04.2023
Senior Representative
Synchrony Financials
11.2021 - 04.2023
Assistant Manager
IDFC FIRST BANK
03.2021 - 07.2021
Transportation Specialist
Amazon India Pvt. Ltd
09.2017 - 01.2018
Tax Associate
Ryan Tax Services India Pvt Ltd
01.2016 - 06.2016
Process Analyst
Broad ridge Financial Solutions
08.2014 - 08.2015
Bachelors of Commerce - Digital Marketing and Analytics
Osmania university, Indian School of business
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