Ramachandran Narayanan
Operations Analyst
Bengaluru,KA
Summary
An efficient problem solver with the ability to design and control business operations while assuring quality delivery from start to finish. Highly focused & data driven, have always displayed out of the box thinking for issue resolutions. Maintains a calm exterior & an excellent people manager. Completed PGPM in Data Science from the Great Lakes institute of management majoring in KNIME AI & Tableau.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Operations Analyst
CENTA
Bangalore, Karnataka
06.2022 - Current
- Creating workflow and delegating work amongst internal teams.
- Established project structuring by identifying areas of responsibility, assigning project coordinators, identifying testing and training requirements etc.
- Handling test platform & end-to-end center operations by managing external vendors.
- Ensuring proper data assemblage and performing quality analysis.
- Delivering results and other documentation with client as per agreed terms in scope of work.
- Dashboard creation using Google Data studio/Looker studio.
- Proof reading & drafting agreements, scope of work, proforma and Invoicing as per project requirements.
- Gained valuable experience in hiring and managing consultants for Government projects.
- Successfully delivered 12 major projects in 6 months.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Senior Associate
Amazon
Chennai, Tamil Nadu
09.2018 - 05.2022
- Performed pricing audits and cleared audit queue for mapped titles.
- Scheduled daily & weekly audits of movie & TV show titles.
- Conducted weekly Internal and external stake holder review.
- Conducted daily huddles to ensure smooth workflow.
- Created training plans and conducted progress review sessions for new hires.
- Worked on finding automated solutions to bring down Average Handle Time.
- Completed AV copy process deprecation thereby reducing 7 hours of TAT per day.
- Achieved customer satisfaction by enabling key word search techniques for 3 European regional languages.
- Implemented price automation for 1,00,000 Prime Movies & TV Shows for Central European market places.
- Implemented share of voice process for understanding and retaining market share.
Education
PGPMex - Data Science
Great Lakes Institute of Management
Chennai 09.2021 - 09.2022
Bachelor of Commerce - Banking Management
Bharatidasan University
Trichy 06.2015 - 04.2018
Skills
MS Office (Advanced Excel, word, Powerpoint etc)
Certification
Tableau - Great Learning
Projects
PGPMex Data Science and Business Analytics:
- Analyzed Airline Delay data and figured out reasons for flight delays.
- Analyzed Financial Bank data and performed Sentiment Analysis.
- Explored relationship between price of diamond stones and factors impacting price of diamond. Developed a plausible pricing model for round diamond stones. Analyzed if diamond prices from the Singapore diamond exchange can be predicted from the independent variables.
- Analyzed data for an Insurance Claims company, created various plots, and visualized useful insights. Created interactive dashboards and storyboards having a logical flow aiming towards achieving the end objective. Provided relevant recommendations based on the data visualized.
Skills:
- Exploratory Data Analysis.
- Python for Business Analytics.
- Knime.
- Model Validation.
- Text Analytics.
- Regression Analysis
- Tableau.
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