Ramakanth Guttula Durga

As a Senior Manager-1 for Investigations & Loss Prevention for Consumer Supply Chain & Retail (Grocery, Pharma & Non-Grocery for B2B & B2C).

The Investigations and Loss Prevention function of Reliance Retail Ltd. is responsible for the prevention of its assets, people, infrastructure, and information, as well as the Audit Governance, Investigations and prevention of losses (both Inventory, Financial & Brand reputation) in its business operations.

Major responsibilities are:

• Planning & executing the Audits, Compliances, Investigations & Loss Prevention Policies and Initiatives.
• Audit, analyze, monitor, detect, and resolve discrepancies found in the Inventory, and financial transactions, and reconciliation processes across all sites.
• To prevent, detect, and resolve all incidents of shortages, excess, damages, lost in transit, bin audits, dock door audits, cycle counts, empty bin audits, block bins, crates, palates, shoplifting, transactional fraud, and internal and external malicious activity.
• Skilled deployment of the tools and strategies for combating theft and fraud, both overt and covert.
• Ensure the serviceability of LP equipment, e.g., CCTV, DVRs, EAS, SAS, Security Fixtures, and monitoring of key items and assets.
• Assist and report to the Reliance Retail business leadership team during times of HSE issues, threats or crises to minimize risks to life and property.
• Assuring that departments conduct a daily perpetual inventory of key high-shelf items and conducting root cause analysis when there are discrepancies in the counts to mitigate Shrink across internal inventory.
• Identify existing or potential risk exposures unique to the local environment and execute countermeasures for them.
• Ensure better engagement and optimal deployment of outsourced agency staff.
• Monitor the performance of employment agencies. Ensure periodic training of manpower.

Supply Chain, Logistics & Retail (Grocery, Pharma & Non-Grocery for B2B & B2C):

• Interface with the Supply Chain & Logistics Operations Team (First, Middle & Last Mile Teams) to create and increase awareness levels about process compliance and create a culture of preventive loss methodology.
• Responsible for Inventory Health, Financial Audits, Investigations, Process monitoring, executions & trainings for 24 Fulfillment Centres, 8 Middle Mile Hubs, 63 Last Mile Delivery Stations, 150 Retail Stores, 50 Pharmacies, 4 F & V Collection Centres, 1 F & V Processing & Distribution Center, 1 Dry Distribution Center, 1 Pharma Distribution Center.
• Responsible for performance evaluation for 108 direct & 500+ in-direct employees.

As a Manager-1 for LMTOC, NOC, AVOC.

• I worked on multiple programs like NOC (First, Middle, Transportation) Tron, VBI, and BEV.
• Collaborating with Quality, Business Analytics, Training, and Amazon Customer Excellence Service teams and ensuring process improvements.
• Participated in multiple Kaizen's for TAKT, yield, accuracy improvement, and error reduction.
• Driving shift-level responsibilities and maintaining SLA as per the business requirements.
• Managed the responsibilities of a primary POC for organising and presenting the Fun & Engagement Team, GEMBA, and weekly business review discussions.
• Handling end-to-end Quality operations and people management for a team of 50 associates, including 5 SMEs.
• I'm a part of the Operations, Hiring, and Development team.
• I worked as a manager for the First, Middle Mile, and Transportation ticketing resolution teams.
• Provided end-to-end different que resolutions via a ticketing tool to large-format fulfillment center, sort centres, and delivery stations.
• I worked as a QA auditor for VBI and provided real-time feedback to the associates on the floor.
• Participated in deep dive analysis to improve associates' metrics.
• Presented QA sessions, QA open hours, and WBR metrics.
• Trained new hires for initial batches.
• I worked on auto-sequencing the packages on route and addressed quality issues for delivering the packages on time.
• Supported on route optimization and normalization by interacting with different stakeholders in fulfillment centers and delivery stations via trouble tickets.
• Managed line haul issues from fulfillment centers to delivery stations and notified customers about their packages through bulk push notifications and emails.
• worked for NA and EU transportation operations for the last mile network with Amazon.
• Provided real-time support to delivery associates, delivery stations, and customers.
• I acted on Severity Trouble tickets and interacted with delivery stations.
• Responsible for coordinating with delivery stations, customers, and the operations team.
• I worked on pilot projects and delivered the end-user test cases for the following:
• Rabbit App, Flex App, Delivery Not Received Audits, Call Audits, and Address quality audit.
• Andon project for NA & EU teams. Usage of internal e-commerce tools, for package operations and dashboard reports.
• Applied research, information gathering, and analytical skills. Maintained SLAs as per the business requirements.
• Provided ad-hoc reports and performance metrics reports as per the business requirements.

As a Group Leader(Aug'11-Jun'15) ICICI Bank Ltd-I-Credit Services

As a Agency Manager(Jan'09-Jul'11) ICICI Bank Ltd-Infovision Information Services Pvt Ltd

• Responsible for Field Investigations, Collection Operations, Vendor Management, Legal filings, and performance management to ensure efficiency in collections.
• Served as a part of the Risk, Audit, and Compliance unit, which is responsible for arranging audit checks, preparing audit reports, and supervising as per the code of conduct and internal policies.
• Facilitated weekly and monthly business reviews with the stakeholders to improve the services by being in coordination. Responsible for arranging credit approvals, sanctioning, vetting master facility agreements, and pre- or post-renewal underwriting agreements.
• Responsible for arranging credit approvals, sanctioning, vetting master facility agreements, and pre-or post-renewal underwriting agreements.
• Handled escalations for the Zonal Business Lending Group.