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RAMA KRISHNA YALLA

Bengaluru

Summary

Results-driven technology leader with 11 years of experience in software production, Devops, and Site Reliability Engineering(SRE), seeking the Director of software productionand SRE position at MORGAN STANLEY. Passionate about driving operational excellence, optimizing system reliability, and leading high-performing engineering teams to deliver scalable, resilient, and high-availability software solutions. Adept at implementing best practices in CI/CD, observability, incident management, and infrastructure automation to enhance performance and reduce downtime. Committed to fostering a culture of innovation, continuous improvement, and cross-functional collaboration to align engineering efforts with business objectives.

Professional Summary:

Seasoned Production Support/Site Reliability Engineering (SRE) Leader with expertise in ensuring the stability, reliability, and performance of mission-critical production environments. Proven ability to proactively detect, troubleshoot, and resolve complex issues impacting applications, coordinating cross-functional teams (development, infrastructure, and business stakeholders) to minimize downtime, and maintain seamless operations.

Key Strengths:
- Incident & Outage Management: Own end-to-end resolution of escalated production issues, ensuring clear communication, root cause analysis (RCA), and workarounds to restore service rapidly.
- Process Optimization: Develop and enforce policies for Change Implementation Management (CIM), deployment standards, and proactive monitoring to prevent recurring incidents.
- Knowledge Leadership: Build and maintain a centralized knowledge base to empower teams with self-service troubleshooting tools, reducing dependency on external resources.
- Collaborative Governance: Partner with development teams to embed production readiness early in the SDLC, ensuring new systems meet reliability, scalability, and operational standards.
- Continuous Improvement: Advocate for observability-driven practices (logging, metrics, APM) and post-mortem reviews to drive long-term system resilience and user experience enhancements.

Committed to fostering a culture of accountability, transparency, and innovation while balancing rapid issue resolution with strategic prevention.

Overview

12
12
years of professional experience

Work History

Infra Dev Specialist/SRE/Senior Associate

Cognizant Technologies
Bengaluru
09.2019 - Current

Project: RJ Reynolds

  • Role Name: SRE/Project Coordinator/Terraform Developer.
  • Technologies: Terraform, AWS, Excel, Smartsheet, Splunk, ADO, Azure Repo, Azure Dashboard.

Project: Sanofi

  • Role Name: SRE/Project Coordinator; Technologies: TIBCO CLOUD, EXCEL, SMARTSHEET, SPLUNK, GIT, JIRA, MS SQL, SQL Developer.

Project: WSI (Williams-Sonoma, Inc.)

  • Role Name: SRE/DevOps Lead.
  • Technologies: GitHub, Jenkins, Docker, Kubernetes, Rundeck, Subversion, NPM repository, JFrog, MS SQL, SQL Developer, ServiceNow, and Akamai.
  • Project: Telefónica 02.
  • Role Name: SRE/DevOps Lead.
  • Technologies: Jenkins, Subversion, Oracle, and Unix.
  • Project: TUI UK Limited.
  • Role Name: SRE/DevOps Lead.
  • Technologies: Jenkins, Subversion, Oracle, and Unix.

Project: AMERIHEALTH CARITAS

  • Role Name: SRE/DevOps Engineer.
  • Technologies: Ansible, PowerShell, MS Visual Studio.
  • Developed and implemented specialized procedures for customer service operations.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Evaluated the needs of departments and delegated tasks to optimize overall production.
  • Identified the needs of customers promptly and efficiently.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Generated reports to track the performance metrics of team members.
  • Created training materials for new hires on the company's procedures and policies.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Researched and analyzed customer feedback to identify areas for improvement.
  • Performed quality assurance testing on newly developed software applications.
  • Created plans to propose solutions to problems related to efficiency, costs, or profits.
  • Maintained a positive working relationship with fellow staff and management.
  • Reviewed documents for accuracy prior to submission or publication.
  • Implemented strategies to take advantage of new opportunities.
  • Participated in ongoing training and compliance activities.
  • Organized client meetings to provide project updates.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives, and meet deadlines.
  • Worked with cross-functional teams to achieve goals.

Senior Software Engineer

ValueLabs LLP
Hyderabad
08.2017 - 08.2019

Project: Nielsen - Census Collections

  • Role Name: AWS/DevOps Engineer Technologies: Jenkins, Bitbucket, Docker, Kubernetes, Datadog, Nagios, Maven, ANT, AWS.
  • Integrated third-party APIs and services to enhance software functionality and interoperability.
  • Deployed software updates and patches to ensure security and functionality.
  • Optimized existing software systems for improved performance and scalability.
  • Documented software development processes and procedures for future use.
  • Developed requirements for system modifications and new system installations.
  • Investigated production issues reported by users and provided timely resolutions.
  • Performed unit testing on application components prior to release.

Software Engineer

Orangeone Information private LTD
Hyderabad
10.2013 - 08.2017

Project: HSN (Home Shopping Network)

  • Role Name: AWS/DevOps Engineer; Technologies: Jenkins, Bitbucket, Docker, Kubernetes, Maven, ANT, CHEF, AWS.
  • Utilized Agile methodologies to manage project timelines and deliverables efficiently.
  • Deployed software updates and patches to ensure security and functionality.

Education

B.Tech -

GURU NANAK ENGINEERING COLLEGE
Hyderabad

Skills

  • AWS EC2
  • S3
  • VPC
  • alb
  • RDS
  • Auto-scaling
  • Route53
  • CloudFront
  • CloudWatch
  • IAM
  • SNS
  • SQS
  • Terraform
  • EXCEL
  • SMARTSHEET
  • SPLUNK
  • Prometheus
  • Grafana
  • Kibana
  • ADO
  • Azure Repo
  • Azure dashboard
  • TIBCO CLOUD
  • GIT
  • JIRA
  • MS SQL
  • SQL Developer
  • GITHUB
  • Jenkins
  • docker
  • Kubernetes
  • Rundeck
  • Subversion
  • NPM repository
  • JFROG
  • ServiceNow
  • Akamai
  • Oracle
  • Unix
  • Java
  • Ansible
  • PowerShell
  • MS Visual Studio
  • Bitbucket
  • Datadog
  • Nagios
  • Maven
  • Shell
  • Perl
  • ANT
  • Chef

Languages

English, Hindi, Telugu

Bold Profile

https://bold.pro/my/ramakrishna-yalla/162r

Activities

  • Cricket
  • Swimming
  • Basketball
  • Table tennis
  • Badminton
  • Carroms
  • Pickle ball

Timeline

Infra Dev Specialist/SRE/Senior Associate

Cognizant Technologies
09.2019 - Current

Senior Software Engineer

ValueLabs LLP
08.2017 - 08.2019

Software Engineer

Orangeone Information private LTD
10.2013 - 08.2017

B.Tech -

GURU NANAK ENGINEERING COLLEGE
RAMA KRISHNA YALLA