Raman Awasthy

Led client account management and sales conversion for global remote staffing clients across APAC, EMEA, and North America, functioning as department head. Oversaw team leadership, client engagement, process governance, and revenue growth from marketing-generated leads across SMB and enterprise segments.

Key Responsibilities

• Led a 26–30 member CAM team, managing global client engagement and sales conversion.
• Drove consultative sales from inbound marketing-qualified leads.
• Owned end-to-end client lifecycle: qualification, proposal, conversion, onboarding, and retention.
• Supervised SMB and enterprise client portfolios across multiple geographies
• Ensured adherence to sales processes, operational standards, and quality benchmarks
• Collaborated with delivery, recruitment and project teams for seamless onboarding.
• Managed client relationships, account growth, and escalation for strategic clients.
• Improved team performance through structured training and coaching.
• Supported leadership with operational planning and cross-functional alignment.

Leadership Impact

• Acted as the de facto head of Client Account Management for global markets.
• Built structured client engagement and sales-to-delivery handover frameworks.
• Strengthened cross-functional collaboration across sales, delivery, and client success.
• Enhanced conversion rates and consistency across the marketing lead funnel.
• Represented the organization as a client-facing leader for global engagements.

• Rejoined the company to drive inbound tourism into India, and oversee end-to-end execution.
• Established tie-ups with U.S.-based institutions and travel companies to position the firm as their sole ground handling partner in India.
• Led a team of Senior Travel Specialists responsible for designing and supervising customized itineraries and costing for individuals and groups, primarily from the U.S.
• Provided consultancy for special interest tours, including cultural, ethnic, and business-focused programs.
• Managed budgeting and overall business operations under a profit center model.
• Spearheaded business development initiatives with leading U.S. companies. companies. companies. and European business schools (including Harvard, Wharton, the University of Toronto, and Bocconi University, Italy), resulting in regular inbound student group programs to India in collaboration with the Confederation of Indian Industry (CII), and the India Brand Equity Foundation.
• Facilitated visits by U.S.-based venture capitalists to India, combining business exploration with curated cultural tourism experiences.
• Streamlined and scaled individual and group travel movements from the U.S. to India.
• Expanded into the Spanish and Japanese markets through strategic engagement with the respective embassies in New Delhi.

• Being Pilot batch of a newly set up Airline, was entrusted the task of Identifying potential channel partners and thereby responsible for Agency sales in (Delhi / NCR) comprising a distribution channel of over 500 agents as well as direct selling to Corporate houses, PSU's (Delhi / NCR) and Embassies in Delhi.
• Conducting Business Development Seminars/Promotional Campaigns to generate Business Leads & Responses.
• Periodic training sessions to Travel Agents to keep abreast of latest developments in the product.
• Providing effective feedback to the Regional Head through market mapping to enable competitive product pricing.
• Activated over 40 new potential Travel Agents as business partners for the Airline in addition to the agents already listed in the Airline database.
• Organized promotional campaigns at various Embassies, Corporate Houses & effectively diverting chunk of business travelers from Jet Airways to Kingfisher Airlines Ltd.

• Led and supported agents on the floor in handling customer queries and complaints, ensuring high accuracy and meeting productivity targets.
• Provided training, coaching, and regular feedback to new agents to improve performance.
• Ensured compliance with internal policies, external regulations, and information security standards through quality checks; maintained proper attendance on the floor.
• Selected, based on merit and prior travel industry experience, for specialized training at Carlson's Head Office in Minneapolis, USA, followed by process training at Grand Rapids, Michigan.
• Post training, entrusted with the responsibility of training new recruits within the team

Managed air ticketing operations using computerized reservation systems such as Amadeus and Sabre, while effectively handling customer relations by addressing queries, troubleshooting issues, and ensuring a seamless and satisfactory travel experience.

Joined the company as a trainee in the Foreign Exchange Division, where I handled foreign exchange requirements for individuals, corporate, and travel agents, ensuring efficient processing and seamless service for their respective customers.