Raman Choudhary
Bangalore
Summary
- System Engineer with extensive experience in managing and maintaining system and network infrastructure. Demonstrated success in implementing and troubleshooting systems to ensure optimal performance and reliability. Skilled in identifying potential issues and driving technological advancements through effective solutions. Strong leadership abilities focused on enhancing operational efficiency and fostering team collaboration.
Overview
3
3
years of professional experience
Work History
System Engineer - L2
WIPRO
Bangalore
01.2024 - Current
- Designed and implemented system configurations for optimal performance and reliability.
- Monitored and optimized system performance, ensuring minimal downtime, and optimal resource utilization.
- Implemented and maintained robust backup, recovery, and failover mechanisms using the Commvault tool and Privileged Access Monitoring.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Strengthened system security through patch management, vulnerability assessments, and access control policies.
- Deployed multi-layered security solutions, including endpoint protection, firewalls, basic Zscaler ZIA administration, and intrusion detection systems.
- Developed documentation for system processes, enhancing knowledge sharing among team members.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Installed and configured operating systems, middleware products and databases.
- Coordinated activities with suppliers, contractors or other departments.
- Received internal and external recognition for exceptional reliability and innovation in system management by consistently being the top-performer in the entire team of PAN-India.
IT Administrator
WIPRO
09.2022 - 01.2024
- Executed encryption, firewalls, and patch management to enhance system security.
- Identified problem scope and delivered operational and technical assistance for resolution.
- Tracked and documented problem resolutions while updating customers on status.
- Maintained records of support interactions for future reference.
- Communicated technical information clearly to assist non-technical users.
- Reviewed internal audit deficiencies and recommended corrective actions.
- Eliminated malware and ransomware threats from multiple servers.
- Configured hardware, devices, and software for employee workstation setup.
Education
Master of Science - Computer And Information Sciences
Birla Institute of Technology And Sciences
Pilani, Rajasthan11-2025
Bachelors of Compute Applications (BCA) - Computer Engineering Technology
Calcutta Institute of Engineering And Management
Kolkata05.2021
Skills
- Professional communication
- Team leadership
- ITIL change management
- Azure administration
- Windows server support
- Linux support
- Project management
- Networking solutions
- Backup and recovery strategies
- Active directory management
- Infrastructure planning
- Incident resolution
- Zscaler ZIA administration
- Multitasking skills
- Time management
- Quick learner
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
Customer Satisfaction Excellence: FY23-24, FY-24-25 for excellent CSAT performances based on the feedback provided by the customer.
Timeline
System Engineer - L2
WIPRO
01.2024 - Current
IT Administrator
WIPRO
09.2022 - 01.2024
Master of Science - Computer And Information Sciences
Birla Institute of Technology And Sciences
Bachelors of Compute Applications (BCA) - Computer Engineering Technology
Calcutta Institute of Engineering And Management