RAMAN HEGDE

• This is more of an Independent Contributor role wherein I have been entrusted to handle all Visa applications pertaining to Australia, New Zealand, Canada and the UK.
• This role involves direct interaction with clients to know their travel plans and request for relevant documents as per their profession and purpose of travel.
• Need to be tactful in responding to specific queries as each case is different and hence, our approach needs to be different for each of these cases.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

As a Visa Officer, my role is to:

- Assess an application based on the criteria of Income, Employment and Savings and do a diligent check of the documents provided

- Scrutinize critical information in order to make lawful decisions keeping in mind the legislation and guidelines as mandated by the Australian Government on Migration

- Verify the authenticity of documents and claims through online checks, calls, third party references etc.

- Approve or refuse an applicant as the case may be and provide them with a clear explanation about our decision.

I was once again hired on an emergency basis for 2 months during which my main tasks involved:

- Processing online applications and entering them into the system

- Assisting in InScan/OutScan of files received from/sent out to VFS Global respectively.

- Lastly, in order to help in proper storage of applications, I was involved in scanning and uploading of necessary documents from the Applicant’s file and discarding unwanted paper as per the guidelines of the Consulate.

• Was involved in handling applications for entry into Canada either for Study, Work, Tourism or becoming a Permanent Resident.
• Being in the Cost Recovery Team, had allocated fees to the applicant’s files online, initiating refunds wherever applicable, tracking the status of receipts towards the payments made and generating and sending out refusal letters to applicants whose files have been refused.
• While being a part of the Print Room Operations, I was assigned the role of printing and pasting of Visas for all approved cases (including Emergency due to illness, death etc), reconciling the numbers on a daily basis, filing of applications, processing online applications and entering them into the system etc.
• I had also worked in the Case Management team wherein, I handled additional documents from applicants containing withdrawal or new passport requests, attaching medical or further educational documents to the respective files as requested by the Officers, segregation and shelving of files as per category (For example, Students, Workers, Visitors, Permanent Residents Travel Documents etc) and assisting in the InScan/OutScan of files received from/sent out to VFS Global respectively.
• Lastly, I had undertaken pre-assessment of files for a brief period, in order to help reduce the workload of other teams.
• Supported compliance efforts by maintaining up-to-date knowledge of relevant regulations and policies.

• Had to review applications for new credit cards and also requests for a credit limit increase and assess each file based on the criteria laid down by the company.
• As an officer, we had to use our discretion in most of the cases to override the system's decision by using the guidelines within which we are expected to take action.
• It was also necessary to check and verify the documents pertaining to the financial position of a Customer apart from the credit scores in order to arrive at an informed decision.
• We were also provided inputs on concepts covering Anti-Money Laundering, Customer Due Diligence and Know Your Customer guidelines pertaining to Australian markets.
• Accessed computerized financial information in order to answer questions related to specific accounts.

• Responsible for monthly Flash reports during Workdays that provides data on Revenue Total Contract Value and Gross Profit under various LOBs.
• Had to analyse the variance in Spend figures for different regions under Asia Pacific zone with specific focus on Growth Market Units.
• In tune with the business requirement, had to prepare adhoc reports as and when required by the Client.
• Also worked on preparing GMU SubContractors Report and Head Count reports for ANZ and Korea.
• Played the role of a Financial Approver for GCG to assist in reporting of costs relating to Internal departments.
• Preparation and tracking of costs for resources moving within IBM via Inter-Company Agreements.
• Also played a major role in approving Bond requests (Purchase Orders) after ascertaining if the cost is within budget and cross verifying other accounting related information.
• Was responsible for Claim reporting and creation of Work Item codes that is used for clocking of man hours via the Internal Labour Claim tool for India resources.
• Involved with Resource Development Managers to decide on the Rate Plan and Accounting Details (Department Code, Division, Major, Minor) for different resources working under GBS related projects.
• Had also worked on processing Journals.
• Managed annual external audit apart from assigning tasks to associates, tracking their progress and providing feedback to Managers, Partners and Clients as necessary.
• Achieved timely financial reporting through proactive management of deadlines and priorities.

Had worked for a UK based Credit Card Business and our role was into handling customer queries through e-mail.

• Queries involved all aspects of Credit Card usage ranging from Fees/Charges to disputing any Unauthorised Transactions and checking for fraudulent usage.
• Assist customers in keeping track of direct debit requests, identification and verification of signatures etc.
• Handled customer complaints with respect to Credit Rating issues, Financial Ombudsman, sensitive Cardholder's Information and Data Protection Act.
• Was a part of Quality Assessment Team that helped in framing case studies which were used as feedback to improve the quality of responses sent.
• Played a crucial role in training and providing necessary inputs to new hires in the team based on suggestions given by the UK Operational Support Team.
• Led successful problem-solving efforts that resulted in innovative solutions for complex workflow challenges.
• Ensured compliance with all relevant regulatory requirements by conducting regular audits of internal processes.