Summary
Overview
Work History
Education
Skills
Accomplishments
I was fulcrum in implementing CoC structure. Recognized by the organization for the effort
Timeline
Generic

Ramanasree Bijimalla

Supply Chain Professional
Faridabad

Summary

Dedicated Supply Chain professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work History

Customer Solution Lead for South & LK

Nestle
Gurgaon
02.2019 - Current
  • Guiding the team of South region & LK to Hit business targets month on month
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Led projects to improve Service levels / reduce waste both for South & LK Market
  • Guided the team with Specs to create Power BIs for handling daily work which has improved productivity
  • Increased customer satisfaction by resolving issues.

Customer Service Manager

Nestle
Gurgaon
02.2012 - 01.2019
  • Introduced higher standards for customer service and increased efficiency by streamlining operations. Eg: Implemented EDI with Modern Trade Customers, SDS replenishment tool implementation, Customer service tools implementations
  • Consolidation of 8 Order Management centres to 4 Pan India
  • Implementation of best practices of Customer Service in SAR region
  • Conducted business reviews alongwith LGO team across factories / branches.
  • Participated in CSER alongwith Zone resources and led the identified projects successfully
  • Wrote Order to Cash Manual and got it signed by Head of Sales & Supply Chain
  • Learnt NCE and became GA pillar for Customer Service. Also certified White Belt in DMAIC

Supply Chain Development Manager

nestle
New Delhi
04.2006 - 02.2012
  • Let projects of DRP / MPS implementation across factories alognwith Zone resource who trained us on the modules
  • Led GLOBE implementation in BD market . SPOC for MPS implementation
  • Training to the end users on GLOBE functionalities
  • Testing new functionalities and deploy in business
  • Got opportunity to attend Zone Workshops in Thailand, Malaysia to understand new developments and functionalities.
  • Conducted business reviews across factories / Branches alongwith LGO team.
  • Participated in implementing shipment creation and freight module of Logistics and implemented across regions

Customer Service Executive

Nestle
Gurgaon
04.2004 - 03.2006
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided primary customer support to internal and external customers.
  • Consolidation of Order management centres from 32 DCs to 16 Sectors
  • Implemented first time replenishment tool (Web Portal) across 16 sectors
  • Developed reports through Cognos and established a bridge between D&SP / CS
  • Worked with a consultant and created order management related reports through Visual Basic

Distribution Resource Planner

Nestle
Delhi
04.1996 - 02.2004
  • Handled DRP of all factories and all categories between 1996 to 2004
  • Calculating Net requirements, preparing despatch plan (Manual Mode) and sending the same to factories for loading
  • Rake planning
  • VDC budget exercise basis MBS volumes
  • Handled supply planning of sauces / soups / cubes for 2 years


Education

B.CoM - Accounting & Maths

Nagarjuna University
Guntur
06.1987 - 05.1990

Skills

    Passion for customer satisfaction

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Accomplishments

  • Recognized by SC Leadership team on implementing SDS order management tool across all CDs
  • Recognized by SC Leadership team for my efforts in implementing CoC structure
  • Reduced Deduction / Disallowance claims of customers in LK Market from 70 Mio in 2019 to as on date
  • Return & Refusal reduction by 45% OLY in LK
  • Customer Satisfaction Survey score of LK market moved to 75 % from 35% in 2019

I was fulcrum in implementing CoC structure. Recognized by the organization for the effort

  • Led the group on brown paper exercise to map activities and standardized them across regions
  • Selection of CVs , interviews , finalizing the candidate for recruitment
  • Training the teams on new ways of working
  • Establishing work norms , introduced centralized reporting measures for DOR / WOR / MOR


Timeline

Customer Solution Lead for South & LK

Nestle
02.2019 - Current

Customer Service Manager

Nestle
02.2012 - 01.2019

Supply Chain Development Manager

nestle
04.2006 - 02.2012

Customer Service Executive

Nestle
04.2004 - 03.2006

Distribution Resource Planner

Nestle
04.1996 - 02.2004

B.CoM - Accounting & Maths

Nagarjuna University
06.1987 - 05.1990

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Ramanasree BijimallaSupply Chain Professional