Talented Program Manager, expert Scrum Master and dedicated problem solver. Bring 14 years of experience in telecom, banking and financial verticals. Innovative and goal-oriented Management professional committed to Delivery. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through process first approach.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
Work History
Senior Project Manager
Indium
Chennai
03.2021 - Current
Handling projects for strategic accounts on BFSI vertical like Northern Trust, Capital C, Tonik Bank, Bohemian Asset Management etc. Increasing team strength by 100% within a year
Expert in handling tough clients by putting process first approach and thus growing these accounts. One customer has proposed another project 10 times bigger
Sought after by top management for bringing around projects in crisis conditions and delivering successfully. Thus helping company retrieve blocked payments. Created proper change requests so that customer also had to agree on scope changes and ultimately pay for additional work
Consulting as Agile coach for Atlas Air account
Product Owner for Centre of Excellence portal for tracking company wide projects and giving dashboard for CTO. It will be used by Audit team to track audit progress
Conducted Agile/Scrum training for Digital vertical
Skill wise leading Agile Centre of Excellence
Achievements
SPOT award
Technology teams handled - Mendix, Python Django, Java Spring boot, React JS, MySQL
Software used - Jira, Confluence, Azure Dev-ops, Trello
Engineering Manager
Photon Infotech
Bangalore
07.2019 - 10.2019
Managed team of 40+ members consisting of PMs, Architects, BAs, Development, QA testing and Production Support
Transitioned First Data (FiServ) account from Bangalore to Chennai within 3 months without affecting delivery
Responsibilities – Recruit, Budget and Forecast for Fixed Bid and Time & Money projects in a fast pace environment
Designing mobile and website architectures with Multi vendor Market place and Bookable products
Designing Customer, Vendor and Admin apps and their flows
Digital Technologies used – WordPress, Woo Commerce, Multi vendor Market Place, Woo Commerce Booking, Amelia, WP mail SMTP, WP forms, Firebase, Super Socializer, Cloud Hosting – Bluehost
Program Manager
Bank of America, Merrill Lynch
Chennai
12.2014 - 07.2018
Anti Money Laundering (AML) and Merrill Lynch Online (ML .com) programs
Expert in both Waterfall SDLC and Agile (Scrum) methodologies working in highly competitive and innovative environment
Handle teams of size 12 - 40 and average size of project $200K - $500K
Managing multiple projects with portfolio of $1 Million
Responsibilities - Collaborative facilitation of program and project activities such as project planning, analysis, execution and post-implementation support
Proactively working on identification of change requests and mitigate risks & issues
Work with Third-party vendors, making sure SLAs are followed
Coordinated release management activities for Mainframe teams
Achievements
Got SILVER and BRONZE awards for performance excellence
Project management experience in delivering over 30 projects with geographically distributed teams in both Agile and waterfall
Acted as the single point of contact for onboarding & estimation of over 200 projects
Subject matter expert (SME) for Permit to Build (PTB), Permit to Operate (PTO) and other internal audit policies for PM team
Initiated offshore Project Portfolio Review meetings to convey project changes to offshore leadership
Clinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal MedicalClinical Documentation Specialist at Acuity Solutions India Pvt Ltd (An IKS Health Company) | Client: Coastal Medical