Ramaraju Vankam
Transformation And Onboarding Project Lead
Hyderabad/Secunderabad,TG
Work Preference
Summary
Dynamic leader in large-scale enterprise transformations, specializing in the implementation of ServiceNow-enabled workflows across diverse projects. Proven track record in program and project management within enterprise IT operations and case management platforms, including MCAPSHelp and ServiceNow, with a strong focus on stakeholder alignment and governance to drive measurable business outcomes. Expertise includes defining acceptance criteria, solution design, and process enhancements for ticketing systems and form redesigns, supported by effective executive-level communication. Committed to delivering clear ROI and business value while fostering collaboration among team members to ensure alignment with company vision and project objectives.
Overview
17
17
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Project Lead, IT Operations & Transformation
Accenture Solutions Pvt Limited
01.2017 - Current
- Managed initiatives, change requests, and feature implementations across multiple simple and complex projects.
- Coordinated cross-functional stakeholders, prepared newsletters, status updates, and formal sign-off communications.
- Maintained governance artifacts: RAID logs, decisions, risks, and issues; supported audits, and quarterly reviews.
- Partnered with engineering to define technical requirements and acceptance criteria, and enabled SNOW feature enhancements and form redesigns.
- Prepared onboarding materials, process documentation, and training guides for teams and new stakeholders.
- +20% team velocity improvement (Agile transformation, ARC/ECIF programs).
- -15% cycle time reduction (ServiceNow workflow automation).
- 36,000 man-hours per month saved (~$1.44M) via legacy tool retirement and MCAPS Help enablement.
- 20+ teams onboarded for UniFinance and Azure Access integrations.
- Ten legacy tools were retired, improving compliance and reducing overhead.
- >95% SLA compliance was maintained across enterprise workflows.
- Collaborated with cross-functional teams to ensure seamless integration of various project components.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
Team Lead
Knoah Solutions
05.2012 - 10.2017
- Application Management for Reputed Clients.
- Extensive knowledge in troubleshooting desktop issues and applications.
- Analyzed problems and provided accurate solutions. Documented and escalated severe issues to Tier 3.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Process Associate
Genpact
11.2010 - 01.2012
- Application Management for Reputed Clients.
- Extensive knowledge in troubleshooting desktop issues and applications.
- Analyzed problems and provided accurate solutions. Documented and escalated severe issues to Tier 3.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
System Support Engineer
WelcomeTech
11.2008 - 10.2010
- Systems and Network Management, Products, and Vendor Management.
- Worked effectively in both independent and team environments to exceed IT goals.
- Performed troubleshooting and maintenance of existing network systems.
Education
Post Graduate - MCA
Osmania University
Telangana01-2008
Skills
Program & Project Management
Scrum/Agile Facilitation
ServiceNow (SNOW) Workflows & Case Mgmt
MCAPSHelp Platform Enablement
UniFinance (D365) Integration
API & Routing Configuration
Process Design & Intake Forms
Accomplishments
Successfully completed Generative AI trainings
Trained on multiple AI tools
Affiliations
Certified Trainee with Be10x for multiple AI tools
Certification
Scrum Master — add credential (CSM) and Scrum Alliance/2022
Interests
Watching News and Movies
Timeline
Project Lead, IT Operations & Transformation
Accenture Solutions Pvt Limited
01.2017 - Current
Team Lead
Knoah Solutions
05.2012 - 10.2017
Process Associate
Genpact
11.2010 - 01.2012
System Support Engineer
WelcomeTech
11.2008 - 10.2010
Post Graduate - MCA
Osmania University
Tools & Technologies
- ServiceNow (Case Mgmt, Workflows)
- MCAPSHelp
- UniFinance (D365)
- Azure DevOps
- Microsoft 365 (Teams/SharePoint/Outlook)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Watching TV
Interested in knowing latest news across global
Quote
Everything in life is just for a while.
Philip K. Dick
Software
Azure Devops
Service Now
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)