Ramasuban Panneerelvam
Senior System Engineer
Bangalore
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 9+ years of progressive IT experience.
Overview
9
9
years of professional experience
Work History
Senior Systems Engineer
Digikraft Solution Private Ltd
11.2023 - Current
- Performed root cause analysis to provide resolutions for production issues.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Assisted employees with resolving network problems at remote locations.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
System Administrator
TCS (pay roll of VHS Professional service private limited, Bangalore)
04.2022 - Current
- Providing support via Mail, Call, Ticket (ITSM) and Remote for End users and resolving the tickets based on the SLA priority
- Good knowledge of Configure & troubleshoot Windows OS-10, 11, Imaging & System Hardware and software
- Provides expertise on best practices, standards, architectural approaches for design & Implementation of products like SCCM, Windows 10, Modern Provisioning (Intune, Co[1]management, Autopilot, Windows Hello, Credential Guard, Windows Defender ATP, Azure AD, MDM
- Worked on enrollment of mobile devices using Microsoft Intune
- Responsible for troubleshooting of ANDROID devices and Providing end user support and monitoring the soft wares
- Configuring Compliance Policies as per client requirement for Intune enrolled mobile devices
- Manage, Maintain and repair IT system their responsibilities include diagnosing and repainting faults, resolving network issues, installing Hardware and software
- Good knowledge of Configure & troubleshoot e-mail client Outlook & O365
- On call support for new joiners to configure the assets
- Have basic knowledge of troubleshoot LAN, WAN, TCPIP, DHCP, Printer connectivity
- Providing Knowledge Transfer to the new joiners about internal portals and it's use
- Providing the remote Support to Outside Users through remote utility
- Configuring One Drive and maintaining their Reports up to date
- Troubleshoot and resolve related incident/request/problems in the Unity/ITSM Ticket Tools
- Maintain the Symantec Endpoint and Sentinel One Antivirus reports of Circle Users
- Maintaining the Asset Inventory up to date
- Good of troubleshoot on VPN Client
- Closing users P3 & P4 tickets like outlook issues, VPN issues
- Checking and troubleshooting hardware related issues of desktops, laptops & printers
- Configuring mailbox in MS Outlook and repairing corrupted PST files and remapping it to user mailbox
- Supporting work from home users for Big IP VPN client issues.
Administrative Officer (Systems)
Dr.Rao's Service Hospital, Madurai
12.2014 - 04.2022
- Handling ticketing tool 'Wired Tool' by responding user's ticket & closing ticket within SLA
- Closing users P3 & P4 tickets like outlook issues, VPN issues etc
- Installation of Windows 8,10,11
- Handling 100 Desktop/Laptops
- Troubleshooting OS related issues
- Maintenance of Computers and its assembling
- Installing and Configuring Network Printers
- Installation of Antivirus and its updates
- Maintaining around 100 Systems and providing the technical support to them
- Configure, troubleshoot and manage remote servers
- Checking and troubleshooting issues of desktops, laptops & printers
- Resolving Network Issues.
Education
Bachelor of Engineering - Mechanical Engineering
Mount Zion College Of Engineering And Technology
Pudukottai 04.2001 -
Diploma in Mechanical Engineering - Mechanical Engineering
Annamalai Polytechnic College
Chettinad 04.2001 -
Skills
Organizational Improvement
Timeline
Senior Systems Engineer
Digikraft Solution Private Ltd
11.2023 - Current
System Administrator
TCS (pay roll of VHS Professional service private limited, Bangalore)
04.2022 - Current
Administrative Officer (Systems)
Dr.Rao's Service Hospital, Madurai
12.2014 - 04.2022
Bachelor of Engineering - Mechanical Engineering
Mount Zion College Of Engineering And Technology
04.2001 -
Diploma in Mechanical Engineering - Mechanical Engineering
Annamalai Polytechnic College
04.2001 -
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