Ramaswamy Sainath Duggirala

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Experienced in creating different types of surveys in Qualtrics, facilitating data collection and analysis for research and feedback purposes.
• Working on Intermediate to advance excel tasks using formulae, Pivots, Data validation.
• Formatting MS Word, PPT templates received from clients.
• Collaborated with cross-functional teams to identify areas of improvement in SAP Ariba, leading to increased operational effectiveness .
• Conduct training/refreshers on latest updates, excel, learnings.
• Conduct training to Onshore & offshore colleagues on creating purchase orders SAP Ariba.
• Training and mentor new hires in the team on the services our process provides and fostering professional development.
• Coordinated and collaborated with clients and team members on complex or special projects.
• Proven track record of effectively managing multiple projects, project requirements and deadlines simultaneously.
• Prepared Standard Operating Procedures (SOP) for the team to process any requests and created/maintained a tracker for all regular and recurring requests processed by the team.
• Managed client escalations by identifying the root cause and implementing necessary steps to prevent future occurrences.

• Handled end to end Customer Expense Reports in Concur complying with SLA’S, TAT

• Responsible for creating & submitting the travel expenses and all the professional expenses of the customers using concur tool.

• Creating Purchase Orders in SAP Ariba.

• Responsible for generating and editing client reports from CRM & SWIFT

• Responsible to create and update Accounts, Contacts, Opportunities in CRM

• Creating client related and internal based visualized flow charts using VISIO

• Creating Surveys using Qualtrics

Creating Power Point(PPT) presentations as requested from client/partner

• As a Senior RAA, currently leading team of 6 member Full time Employees (F.T.E’s) under my portfolio, ensuring the daily targets are met without compromising the quality of the work.
• Generating the required reports and publishing to client on, bi-weekly, and monthly basis to ensure the quality expectation was above the agreed SLA’s.
• Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
• Trained new employees on established processes, ensuring consistent performance across the team.
• Performed regular audits of internal processes, identifying areas for improvement and driving change through targeted action plans.

• Handled end to end Customer Expense Reports complying with SLA’S, TAT.

• Responsible for Auditing the expenses of the customers and reimburse them to the respective customer’s account

• Responsible for payment reversals and creation of Debit memos: Reversals due to duplicate payment, overpayment and payment made in error.

• Reviewing the Offshore Defects with the team members and addressing them with the client and record in Defect Database Tool.