Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ramchandra Panigrahy

Asika

Summary

Dynamic Quality Coach with expertise in customer engagement and process improvement. Proven ability to enhance service delivery through effective communication and team collaboration, leading to increased customer satisfaction. Results-oriented Quality Coach with a strong background in team collaboration and mentoring. Skilled in evaluating customer interactions and implementing best practices, fostering a positive customer experience, and driving process enhancements. Dedicated professional with extensive experience in quality assurance and problem resolution. Recognized for strong analytical skills and commitment to compliance standards, contributing to improved service quality and team performance.

Overview

years of professional experience

Work History

Quality Coach

Bharat Financial Inclusion Limited

HYDERABAD

09.2018 - Current

Evaluated customer service interactions for compliance with quality standards.
Every day, check ticket registration, query, and service request data, and provide it to the teams.
To develop the process, provide the ideas for improvement portals and quality.
Helps the Team Leader with process analysis, documents, and provides new ideas.
To make a training PPT, PDF, and Excel sheets to help the employees with the process.
Facilitated workshops to promote best practices in customer engagement.
Assisted customers with inquiries and resolved issues promptly.
Processed orders and handled returns efficiently to enhance customer satisfaction.
Collaborated with team members to streamline service delivery processes.
Utilized CRM systems to track customer interactions and feedback effectively.
Developed FAQs and support materials for common customer concerns.
Maintained a positive attitude while handling challenging customer situations.
Resolved customer issues in an efficient and timely manner.
Established trustful relationships with customers through effective communication skills.
Implemented best practices regarding customer service standards across all channels.
Answered inbound calls, chats and emails to facilitate customer service.
Mentored junior team members and managed employee relationships.
Prepared and evaluated CRM reports to identify problems and areas for improvement.

Education

Bachelor of Arts - Political Science

Science College (Autonomous) Hinjilicut

Hinjilicut, Ganjam, Odisha, 761111

12-2020

PGDCA- Post Graduate Computer Application

P -Tech, Computer

Asika, Ganjam, Odisha,

03-2019

Associate of Arts -

Science College (Autonomous), Hinjilicut

Hinjilicut, Ganjam, Odisha

05-2017

CCA- Computer

NICE Computer

Damodar Polli, Askika, Ganjam

12-2015

GED -

Basudev High School, G.Dhaungon

Dhaungaon, Dharakote, Ganjam, Odisha

05-2015