Ramchandra Roul
Operation Manager
Hyderabad
Summary
Well-qualified professional with over 20 years of experience in restaurant management, specializing in high-volume fast-casual and full-service establishments. Proven track record of enhancing service standards and operational quality. Expertise in hiring, training, coaching, and customer service, with a strong reputation for excellence and integrity under pressure.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Operation Manager
Dadus Meethai Vatika
06.2023 - Current
- Working as an Operation Manager in DADUS (Hyd)
- Developed and monitored key performance indicators to assess operational effectiveness.
- Streamlined operational workflows, enhancing efficiency across production processes.
- Led cross-functional teams to implement strategic initiatives and improve service delivery.
Store Manager
Van Lavino Cafe
01.2019 - 08.2021
- Developed popular European dessert pastries and personalized cakes.
- Featured products included Russian medovik, croissants, macarons, tres leches, and crepes.
- Established a well-themed Italian café designed in white and light blue colors.
Store Manager
Cream Stone
03.2014 - 02.2019
- Established most renowned ice cream parlour in Hyderabad with over 100 stores across India.
- Featured popular products including Willy Wonka, Nuts Overload, and DBC Fruit Exotica.
- Expanded brand presence nationwide, enhancing customer accessibility to premium ice cream offerings.
Restaurant Manager
Grills N Steaks Restaurant
2011 - 2014
Basically its a fine dining restaurant, it was popular for varity of steaks likepork ribs, tendorloinsteaks,BBQ steaks curgetta fetta, pattato steak etc.
Also achieve best buffet restaurant in the year 2011.
Seating for 82 and total staff 24
- Oversaw daily restaurant operations, ensuring compliance with health and safety standards.
- Managed staff scheduling and training to enhance service efficiency and customer satisfaction.
- Implemented inventory control procedures to reduce waste and optimize supply chain management.
- Developed promotional strategies to increase customer traffic and boost sales revenue.
- Monitored financial performance through budget analysis, identifying areas for cost reduction.
Captain Waiter
Ohris
04.2008 - 02.2010
Led restaurant operations as captain at Serengeti, part of Ohris Group, from April to September 2008. Coordinated service delivery for Awadhi and Mughlai dishes in a themed dining environment. Fostered partnerships with brands like Far East and Tabla to elevate guest satisfaction.
Asst. steward
mainland china
05.2003 - 04.2008
- Joined as a Asst. steward and also promoted to senior steward for mainland china under specialty Restaurant Pvt Ltd. In Kolkata in the year May 2003 to 5th April 2008.The group took best food award in 7 times. No 1 fine dine chain restaurant in India. Now they have almost 64 outlets in all over India. They have brand like Sweet Bengal, Mostly kebab, Hakka, kix, Fame n grill, Sigree, ohh culcutta, Machhan and culcutta express.
Education
Inter Mediate - undefined
Sadhucharan mahabidyalay
Raibania, Balasore, Odisha01-2003
Matriculation - undefined
Nilachakra highschool
Bhandaripalli, Balasore, Odisha01-2001
Skills
Microsoft Office proficiency
Adaptability and quick learning
Communication and empathy
Leadership and team management
Operational expertise
Guest relations
Financial management
Technology and data proficiency
Interests
Making friends, playing games, travelling and browsing
Disclaimer
I hereby declared that the above mention details are true to the best of my Knowledge. DATE-5th November2014 Place-Hyderabad. Ramchandra Roul.
Core Strength Include
- F&B Operation
- Product & Quality Control
- Purchasing & inventory Control
- Scheduling &Labor Control
- Customer Service Delivery
- Cost Control
- Coaching & StaffDevlopment
- Service Training
Strength
- Strong ability to learn things quickly.
- Good communication skills.
- Work under any kind of situation.
- Positive attitude. Punctuality and loyal.
- Self confident.
Job Profile
- Guest feedback, service and implementation.
- Training restaurant staff for better guest handling.
- Challenge and change work Enviorument by contribution of meeting.
- Sound analytical ability and easily adaptable to job.
- Experienced in special service and theme arrangement in the restaurant.
- Motivating and leading all the staff.
- Making sure that guests have a good first and last impression of the restaurant.
- Making sure presentation, recipes and services are consistent throughout the restaurant.
- Demonstrating visible operational leadership and management to the restaurant staff.
- Striving to create a relaxing and welcoming ambience for customers.
- With operational support taking care of all services likes, timely delivery of food and orders.
- Auditing of inventory(purchase and cost control)
- Promote guest satisfaction for steady repeat business.
- Keep the records of guest by creating database which is used in future.
- Constantly focusing on profitability and growth.
- Achieve the business targets which have been given by the management.
Timeline
Operation Manager
Dadus Meethai Vatika
06.2023 - Current
Store Manager
Van Lavino Cafe
01.2019 - 08.2021
Store Manager
Cream Stone
03.2014 - 02.2019
Captain Waiter
Ohris
04.2008 - 02.2010
Asst. steward
mainland china
05.2003 - 04.2008
Matriculation - undefined
Nilachakra highschool
Inter Mediate - undefined
Sadhucharan mahabidyalay
Restaurant Manager
Grills N Steaks Restaurant
2011 - 2014