NIYAS N. K

• Managed daily hotel functions to ensure smooth operations and guest satisfaction.

Managed Resort operations to maintain high standards across all areas.

• Promoted to oversee reservations and front office together.
• Managed team of front office staff, including hiring, training, and performance evaluations.

• Handled guest check-in and check-out processes.
• Maintained exceptional standards in customer service.
• Consistently demonstrates friendliness and cheerfulness.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.

• Processed guest check-ins and check-outs.
• Handled distribution of room keys.
• Delivered outstanding guest service.

• Interacted with customers to comprehend their requirements and offer product suggestions.
• Arranged store shelves and inventories to ensure organized restocking.
• Managed cash register transactions efficiently.

• Introduction to the hotel, its policies, and procedures.
• Acquired knowledge of the front desk and lobby areas.
• Trained on using Property Management System (PMS),Online booking systems
• Conducted training sessions on handling cash and credit card transactions.

• Interacted with customers to identify needs and address concerns.
• Managed support teams in different time zones, ensuring smooth operations.
• Delivered informed and welcoming assistance to resolve issues.