Bike Riding
Ram Charan Teja Puppala
Process delivery senior analyst (Lead - CL10)
Hyderabad,TG
Summary
Dynamic Process Delivery Senior Analyst at Accenture with a proven track record in client management and data-driven decision making. Successfully led a team of 50, enhancing productivity through streamlined workflows. Skilled in SQL programming, I fostered professional growth while delivering actionable insights that improved operational effectiveness.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Process Delivery Senior Analyst (Lead - CL10)
Accenture
08.2023 - Current
- Currently managing and empowering a team of 50 HC working on Geographic data
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables
- Generated ad-hoc reports to evaluate specific business requirements
- Identified patterns and trends in large data sets and provided actionable insights
Group Lead (B2)
Wipro
05.2017 - 07.2023
- Managed a headcount of 100+ across 5 teams and mentored individuals in their personal and professional growth
- Delegated tasks strategically and monitored progress for timely completion
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture
- Supported staff with developing professional skills and abilities, uplifting team performance
- Conducted routine inspections to check quality and compliance with established specifications
- Ensured a robust Business Continuity Plan (BCP) was always in place and promptly executed it during critical situations
Analyst - Content Engineer
GlobalLogic
07.2015 - 04.2017
- Worked as a content moderator in website level and mobile application level
- Operated as an SME for the publisher team by helping the team in resolving the queries, identifying the triggers in work process and cascading the new updates to the team
- Acted as a trainer and helped in training the new resources
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
Education
B.Tech - Electronics And Communications Engineering
K.L. University
Guntur, India 04.2001 -
Skills
Client management
Performance monitoring
Data-driven decision making
SQL programming
Experienced in utilizing Google productivity tools (Sheets, Docs & Presentations)
Compliance management
Interests
Exploring new destinations
Off-road racing events
Timeline
Process Delivery Senior Analyst (Lead - CL10)
Accenture
08.2023 - Current
Group Lead (B2)
Wipro
05.2017 - 07.2023
Analyst - Content Engineer
GlobalLogic
07.2015 - 04.2017
B.Tech - Electronics And Communications Engineering
K.L. University
04.2001 -