Communication Trainer
Rameesha Khan
SPECTRAFORCE Technologies
India
Work Preference
Desired Job Title
TrainerCommunication TrainerLearning and Development SpecialistEnglish as a Second Language TeacherVoice and Accent Trainer
Important To Me
Work-life balanceCompany CulturePersonal development programsPaid time offCareer advancementPaid sick leave
7
Years of experience
3
Languages
5
years of post-secondary education
Work History
Communication Trainer
1 Year 7 Months
SPECTRAFORCE Technologies | 04.2025 - Current
- Monitor and coach recruiters working in US and Canadian Staffing, on voice and accent improvement.
- Conduct new-hire trainings on processes, soft skills, MTI reduction, and cultural sensitivity.
- Support training initiatives on the floor: refresher training modules on existing processes, L&D for training enhancement.
- Developed actionable strategies to enhance communication of bottom and mid-quartile recruiters. Improvement of 25% observed across different verticals.
Training Specialist - Communication
1 Year 10 Months
Amazon Development Centre | 06.2023 - 04.2025
- Delivered New Hire Training in areas such as: call handling skills — language improvement — cultural acclimatization — clarity while communicating — improving comprehension capability.
- Worked on improvement of bottom quartile performers on the floor by providing coaching and feedback. Average improvement of 35% observed across phones (voice), chat, and email media.
- Trained and assisted process trainers to ensure they are communicating their message appropriately.
Customer Service Associate
1 Year 8 Months
Amazon Development Centre | 10.2021 - 06.2023
- Maintained a C-SAT score of 95% and AHT of 4.5 minutes across different channels - primarily Phones.
- Handled customer queries via Phone, Chat and Email.
- Handled multiple verticals such as retail, Amazon CSBA, Amazon Business, Amazon Account Change, Amazon Prime, Amazon (US, India).
- Also acted as an SME for 5 batches and attained a first-pass rate of 80%.
- Worked as Interim Escalation Desk for Amazon Business in Amazon US
Telesales Executive
1 Year 8 Months
Squadrun | 11.2019 - 07.2021
- Worked freelance for Squadrun (now Squadstack).
- Called existing and potential customers for upselling products of different clients.
- Clients worked for: Upstox, Aakash Digital, Zest Money, Tata Cliq.
Education
120 Hour TEFL Diploma
Asian College of Teachers
04.2024 - 08.2024
Master of Science - Zoology
Aligarh Muslim University - India
07.2019 - 05.2021
Bachelor of Science - Zoology
Aligarh Muslim University - India
06.2016 - 05.2019
Skills
OS: Windows
Apple
MS Office
Other Platforms: Sharepoint
OneDrive
MS Clipchamp
Canva
Interpersonal Skills: Project management
SKILLS
English
C2
Bilingual or Proficient
Hindi
C1
Advanced
Urdu
B2
Upper intermediate
Projects
- LinkedIn RPS+ for Recruiters | LinkedIn RPS+, LinkedIn Assistant, Sourcing, Screening June 2026 – Present
Developed an end-to-end training and FAQ cheat sheet of LinkedIn RPS+ for Recruiters supporting US, Canada, Puerto Rico and Costa Rica Staffing., Covered the features of LinkedIn’s Hiring Assistant in detail., Created and sent out reports of post-training Knowledge Check to gauge recruiters’ readiness to use LinkedIn RPS+ license., Primary tools utilized were OneDrive, Sharepoint, MS Clipchamp.
- Mastering Polite Communication | Business Telephone Skills February 2026 – Present
Developed a refresher training for recruiters working on floor for different verticals., The aim was to re-engage professional communication between candidates and recruiters., A decline in escalation trend was observed from 15% in Q3 to 7% in Q4 of 2025, Improvement in ratings observed on BBB for SPECTRAFORCE.
Timeline
Communication Trainer
SPECTRAFORCE Technologies
04.2025 - CurrentRead more
Asian College of Teachers - 120 Hour TEFL Diploma,
04.2024 - 08.2024Read more
Training Specialist - Communication
Amazon Development Centre
06.2023 - 04.2025Read more
Customer Service Associate
Amazon Development Centre
10.2021 - 06.2023Read more
Telesales Executive
Squadrun
11.2019 - 07.2021Read more
Aligarh Muslim University - Master of Science, Zoology
07.2019 - 05.2021Read more
Aligarh Muslim University - Bachelor of Science, Zoology
06.2016 - 05.2019Read more