RAMEEZ BHAT
Srinagar
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Project Manager
SECRETS OF KASHMIR
Kashmir
03.2022 - Current
- Developed an Excel macro and standardised reporting templates, resulting in efficient data collection and a 35% reduction in turnaround time
- Created knowledge base of 80 internal resources, improving employee onboarding and reducing time spent per project on administrative tasks by 40%
- Managed international stakeholders in India, Malaysia, Indonesia and Saudi Arabia by hosting daily standups and coordinating weekly status reports
Manager
ZAITOON TRADERS
Srinagar
03.2018 - 02.2022
- Identified areas of improvement for 19 customer service employees by managing and coordinating their daily activities
- Resolved complaints from customers by prioritizing feedback and resolving their complaints instantly, ensuring 95% customer satisfaction YoY
- Maintained staff by recruiting, selecting and training new employees, resulting in an average of 30% in staff production
Supervisor
LEEMA TRADERS
Srinagar
03.2013
- Identified steps to decrease rates of returns and frauds, resulting in 75k in cost saving
- Coached, motivated and counselled staff of 60+ employees including administering disciplinary actions if necessary, ensuring there is no disruption to on -going daily operations
- Created customer satisfaction survey utilizing MS project increasing customer retention by 15% and 3 new customers.
Education
project management - Project Management, Client Relationship, Customer Services
IBM Skill Build
07.2023
Bachelor of Commerce - Business Management, Administration, COMPUTER
UNIVERSITY OF KASHMIR
SRINAGAR, INDIA12.2012
DIPLOMA IN COMPUTER - Computer and Information Sciences
INSTITUTE OF INFORMATION TECHNOLOGY
SRINAGAR, INDIA06.2008
Skills
- Project Management
- Client Relationship
- Communication
- Problem Solving
- Team Leadership
- Change Management
- Managerial Skills
- Supervisory Skills
- Customer Service
- Monitoring And Controlling
- Customer Satisfaction
- Technical Skills
- Computer science
- MS office
- Strategic Planning
- Staff Training and Motivation
- Budget Administration
- Staff Training and Mentoring
- Contract Management
- Customer Relations Specialist
- Conflict Management
- Schedule Management
- Staff Management
- Client Relations
- Project Scope
- Project Tracking
- Project Feedback Data
- Work Flow Planning
- Agile Methodology
Certification
Online Course in Project Management (IBM Skill Build).
Languages
Languages
English, Urdu, Hindi
First Language
Arabic
Elementary
A2
French
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Project Manager
SECRETS OF KASHMIR
03.2022 - Current
Manager
ZAITOON TRADERS
03.2018 - 02.2022
Supervisor
LEEMA TRADERS
03.2013
project management - Project Management, Client Relationship, Customer Services
IBM Skill Build
Bachelor of Commerce - Business Management, Administration, COMPUTER
UNIVERSITY OF KASHMIR
DIPLOMA IN COMPUTER - Computer and Information Sciences
INSTITUTE OF INFORMATION TECHNOLOGY
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