Ramesh K

• Created plans and communicated deadlines to complete projects on time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Increased customer satisfaction by resolving issues.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Identified issues, analyzed information and provided solutions to problems.
• Developed team communications and information for meetings.
• Participated in team-building activities to enhance working relationships.
• Developed and maintained courteous and effective working relationships.

• Prepared variety of different written communications, reports and documents.
• Worked with customers to understand needs and provide excellent service.
• Received and processed stock into inventory management system.
• Exceeded goals through effective task prioritization and great work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Onboarded new temps by entering employee information into systems.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed team communications and information for meetings.
• Used coordination and planning skills to achieve results according to schedule.
• Collaborated with team members to achieve target results.
• Increased customer satisfaction by resolving issues.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• To assist Sales Team.
  To liaise with all Domestic airlines for space and
  smooth cargo operations.
  To conduct cargo audits – Pan India (Station visits).
  To liaise with Hindustan unilever Ltd depot
  (Hasangarh) for maximum cargo pick up.
  To liaise with Amazon Chennai for smooth delivery
  of shipments picked up
  from Hasangarh within time frame given.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• To overlook total cargo operations (Warehouse and
  Air side Operations)
  and to liaise with Government authorities, Setting
  up stations, to do weekly and monthly audits and
  report to the Vice President on daily basis.
  Have setup Port Blair, Cochin and Bangalore
  station successfully.
• To liaise with the principle (Go Air) (Air Costa)
  Sovika Freighter), AAI, DGCA
  and BCAS.
• To monitor day to day operational issues at the
  warehouse and to ensure smooth function of the unit.
• To train all staff every 3 months
• Control handyman on day today basis
• Visit controlling station periodically and to ensure
  all S.O.P of GO AIR, Air Costa Sovika Freighter is
  been followed by all staff.
  Conduct cargo audits every 3 months and spot checks every fortnight.
• Led projects and analyzed data to identify opportunities for improvement.
• Used coordination and planning skills to achieve results according to schedule.
• Onboarded new temps by entering employee information into systems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Improved operations through consistent hard work and dedication.
• Increased customer satisfaction by resolving issues.
• Collaborated with team members to achieve target results.
• Conducted research, gathered information from multiple sources and presented results.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Led projects and analyzed data to identify opportunities for improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• To look after entire cargo operations.

• Handling cargo of 28 departures and arrivals with a
  daily load of 25 to 35 tons.
• Load planning resulting to maximum yields per
  aircraft.
• Load planning to give effective acceptance and
  ensure the upliftment of same.
• Planning of shipment evolving effective distribution
  yielding to lean sectors
  going to capacity and not compromising on service
  levels.
• Planning of export cargo on flights reducing
  operational cost and increasing operational
  profitability and efficiency.
• Allocation of functional responsibilities and
  practicing job rotations to build
  team confidence.
• Preparation of and revenue reports post departure
• Periodical check of documents and reports to check
  on compliance to systems
  and procedures.
• Co-ordinating with channel partners and custom
  house agents for clearance of ex
  both exports and import cargo.
• Upliftment of export cargo as per the rules and regulations of the Indian Custom’s
  Act.
• Liaising with handling agents, the airport, airline
  personnel and customs.
• Weekly, fortnightly and monthly reporting to sales
  and operations.
• Co-ordinating with interline airlines /agent,
  planning high shipments on loss
  making routes identified on timely basis.
• Proficiency in handling Import and export cargo.
• Conducting sales plan on unproductive sectors.
• Active participation in Sales plan and selling, target
  and strategic planning for
  achieving the same.
• Resolving customer grievance against operation
  and handling Cargo.
• Coordinating with other station for timely delivery
  of value added shipment .
  •Promoting Kingfisher Airlines as a most reliable
  airline for Domestic and International
  cargo.
• Enhance channel partners loyalty toward airline by
  concentrating on operational and incentive- based
  business environment.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.
• Delivered services to customer locations within specific timeframes.
• Worked with customers to understand needs and provide excellent service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• CORPORATE MILESTONES: Received Best Employee of the Department-Cargo,
  1st Runner –up for the year 2011.

Joined Jet Airways on 26th July 1993 – 7th
Aug’2007.
• Executed the first air waybill out of Chennai. Agent
– Zeus Air Services.
First Batch as Junior Cargo Agent and later
promoted as Sr. Cargo Service Agent,
and promoted as Sr.Officer cargo.

• AIRPORT HANDLING : Co-ordination with the
  ramp and the Load & Trim staff in
  loading cargo in the Aircraft which involves
  supervising and handling all types
  of cargo like valuables, Diplomatic Mails, On-Board couriers, Human Remains,
  Live animals etc., adhering to the rules and
  regulations of DGCA and Airport Authority.
• WAREHOUSE HANDLING : Work involves
  accepting, planning and manifesting out bound
  Cargo for flights to various destination, handling
  inbound flight cargo(following up discrepancies and
  tracers through sabre) Other areas of work involves
  co-ordination with 85 cargo agents.
• Dealing with direct customers, compiling business
  analysis, reports, inventory procedures, supervising
  labour work force.
• At present the entire cargo operation from booking
  to delivery is computerized and done in cargo
  automation.
• Handling cargo of 33 departures and arrivals with
  daily load of 35-40 tons.
• Training and development of junior staff in handling
  cargo efficiently.
• Active participation in sales plan and selling, target
  and strategic planning for achieving the same.
• Resolving customer grievance against operation
  and handling cargo.
• Enhance agents loyally toward airline by
  concentrating on operational and incentive based
  business environment.
• Conducting contingency meeting to maintain
  smooth flow in operation and customer service.
• Handled [Number] calls per day to address customer inquiries and concerns.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked with customers to understand needs and provide excellent service.
• Maintained excellent attendance record, consistently arriving to work on time.
• Improved operations through consistent hard work and dedication.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Was asked to look after Sales and Day to Day Cargo
  Operations, sales and to report to the branch
  manager