RAMESH K
Senior Consultant
Ambattur, Chennai,TN
Summary
Immediate Joiner Courteous Airline Ticketing Agent who routinely exceeds passenger expectations in a consistently fast-paced environment while maintaining quality standards. Skilled at securing passenger reservations and effectively handling an assortment of booking issues. Specialize in database management and customer relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AIR TICKETING EXECUTIVE
RIYA TRAVEL (TCS IMPLANT)
06.2022 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Made booking arrangements for clients in person on the phone and online
- Worked to diligently resolve booking and scheduling issues
- Ensure that all booking procedures followed industry standards
- Posted schedule changes online and informed clients directly
- Checked passenger manifests to confirm client bookings
- Issued personal Business and corporate bookings.
AIR TICKETING EXECUTIVE
SHAKTHI TOURS AND TRAVELS
8 2017 - 05.2022
- Made booking arrangements for clients in person on the phone and online
- Worked to diligently resolve booking and scheduling issues
- Ensure that all booking procedures followed industry standards
- Posted schedule changes online and informed clients directly
- Checked passenger manifests to confirm client bookings
- Issued personal Business and corporate bookings.
Education
B.A - ECONOMICS -
St. PETER'S UNIVERSITY
12TH -
ST JOSEPH HSS-ATHIPET
Tiruvannamalai, India10TH -
Government Higher Secondary School Melarani
Tiruvannamalai, IndiaSkills
Solid understanding of International Air Transport Association regulations
Proficient in common airline booking software and database management
Comprehensive experience with handling multiple booking issues
Capable of working multiple shifts including evenings and weekends
Able to meet tight booking deadlines in a timely manner
Good communications and problem-solving skills
Certification
Diploma in IATA (GDS Fares and Ticketing), 2017
Personal Information
- Father's Name: M. KASI
- Date of Birth: 02/05/93
- Gender: MALE
- Nationality: INDIAN
Softwaresknown
- AMADEUS (Complete Functions of Amadeus Entries)
- GALILEO (Complete Functions of Galileo Entries)
Languages
ENGLISH, TAMIL
Timeline
AIR TICKETING EXECUTIVE
RIYA TRAVEL (TCS IMPLANT)
06.2022 - Current
AIR TICKETING EXECUTIVE
SHAKTHI TOURS AND TRAVELS
8 2017 - 05.2022
B.A - ECONOMICS -
St. PETER'S UNIVERSITY
12TH -
ST JOSEPH HSS-ATHIPET
10TH -
Government Higher Secondary School Melarani