RAMESH KRISHNAN J
SENIOR FIELD SERVICE ENGINEER
Chennai
Summary
As a Sr.Field Service Engineer, my responsibilities entail providing customers with technical support and assistance in the In Vitro Diagnostics field. These include installation, maintenance, tele-support, and repair of equipment and systems, as well as timely troubleshooting of any arising issues. I am actively searching for new opportunities to leverage my certified Field Engineering skills and expertise in a competitive environment that will enable me to showcase my abilities.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Field Service Engineer
Matrix Labs Diagnocare Pvt Ltd
05.2023 - Current
- Pre - Installation, Installation, Servicing, Maintenance, Application support and parameters validation of fully automated Immunology Analyzer,Hematology (HbA1C) Analyzer, and Urine Analyzer
- Provided onsite and remote technical support across Maharashtra, Gujarat, Goa Equipment Validation Support and Madhya Pradesh
- Conducted root cause analysis, troubleshooting and implemented repairs
- Managed all emergency calls, visited the site and resolved all problems.
- Received critical customer queries, filed the requests for enhancements and Remote Diagnostics and Repairsubmitted it to the Manger’s
- Ability to assemble and disassemble mechanical and electrical parts.
- Coordinated with the support department and performed all actions as suggested.
- Performed timely action of preventive maintenance and validated instrument
- Experienced in individual installation of all products including validation
- Performed and maintained documentation of Instrument Qualification,
- Registered CRM and maintained day-by-day call logs.
- Efficiently worked to reduce breakdown time and increase reagent business
- Updated software and firmware as per parent company provided
- Maintained spare parts and replaced any emergency breakdowns
Field Service Engineer
Matrix Labs
04.2021 - 04.2023
- Attended one month of classroom training on various products like POCT, Immunology, Hematology, and Urology of lab analyzers.
- Attended technical training on in-house products and performed servicing and maintenance.
- Provided onsite and technical support to customers across Tamilnadu,Andhra
- Placed in Mumbai as an Engineer - customer support role and covered the whole of Maharashtra .
- Pre - Installation, Installation, Servicing, Maintenance, Application support and parameters validation of fully automated ImmunologyAnalyzer, Hematology (HbA1C) Analyzer, and Urine Analyzer
- Provided onsite and remote technical support to customers across Maharashtra
- Performed timely action of preventive maintenance and validated instrument
Education
Diploma - Electrical and Electronics
THAI MOOGAMBIGAI POLYTECHNIC COLLEGE
Chennai 01.2016 - 1 2019
HSC - Accounts with CS
ST ANNS HIGHER SECONDARY SCHOOL
Madanandapuram 01.2014 - 1 2016
SSLC - General Studies
ST ANNS HIGHER SECONDARY SCHOOL
MadanandapuramSkills
TECHNICAL SKILLS
Troubleshooting and Problem-solving
Equipment Installation and Maintenance
Technical Training and Support
Equipment Validation Support
Troubleshooting and Problem-solving
Equipment Installation and Maintenance
Technical Training and Support
Equipment Validation Support
Equipment LIS support
Quality Control and Assurance
Electrical and Mechanical System Knowledge
Remote Diagnostics and Repair
Software and Firmware Updates
Spare Management and Logistics
Equipment LIS support
Quality Control and Assurance
Electrical and Mechanical System Knowledge
Remote Diagnostics and Repair
Software and Firmware Updates
Spare Management and Logistics
SOFT SKILLS
Interpersonal Skills
Adaptability and Flexibility
Teamwork and Collaboration
Time Management
Initiative and Proactivity
Customer Service and Satisfaction
Analytical and Critical Thinking
AREA OF INTERESTS
- Invitro Diagnostics
- Customer Support
- Application Support
- Field Service
- Project Management
Timeline
Senior Field Service Engineer
Matrix Labs Diagnocare Pvt Ltd
05.2023 - Current
Field Service Engineer
Matrix Labs
04.2021 - 04.2023
Diploma - Electrical and Electronics
THAI MOOGAMBIGAI POLYTECHNIC COLLEGE
01.2016 - 1 2019
HSC - Accounts with CS
ST ANNS HIGHER SECONDARY SCHOOL
01.2014 - 1 2016
SSLC - General Studies
ST ANNS HIGHER SECONDARY SCHOOL