RAMESH KRISHNAN J
SENIOR FIELD SERVICE ENGINEER
Chennai
Summary
As a Sr.Field Service Engineer, my responsibilities entail providing customers with technical support and assistance in the In Vitro Diagnostics field. These include installation, maintenance, tele-support, and repair of equipment and systems, as well as timely troubleshooting of any arising issues. I am actively searching for new opportunities to leverage my certified Field Engineering skills and expertise in a competitive environment that will enable me to showcase my abilities.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Field Service Engineer
Matrix Labs Diagnocare Pvt Ltd
05.2023 - Current
- Pre - Installation, Installation, Servicing, Maintenance, Application support and parameters validation of fully automated Immunology Analyzer,Hematology (HbA1C) Analyzer, and Urine Analyzer
- Provided onsite and remote technical support across Maharashtra, Gujarat, Goa Equipment Validation Support and Madhya Pradesh
- Conducted root cause analysis, troubleshooting and implemented repairs
- Managed all emergency calls, visited the site and resolved all problems.
- Received critical customer queries, filed the requests for enhancements and Remote Diagnostics and Repairsubmitted it to the Manger’s
- Ability to assemble and disassemble mechanical and electrical parts.
- Coordinated with the support department and performed all actions as suggested.
- Performed timely action of preventive maintenance and validated instrument
- Experienced in individual installation of all products including validation
- Performed and maintained documentation of Instrument Qualification,
- Registered CRM and maintained day-by-day call logs.
- Efficiently worked to reduce breakdown time and increase reagent business
- Updated software and firmware as per parent company provided
- Maintained spare parts and replaced any emergency breakdowns
Field Service Engineer
Matrix Labs
04.2021 - 04.2023
- Attended one month of classroom training on various products like POCT, Immunology, Hematology, and Urology of lab analyzers.
- Attended technical training on in-house products and performed servicing and maintenance.
- Provided onsite and technical support to customers across Tamilnadu,Andhra
- Placed in Mumbai as an Engineer - customer support role and covered the whole of Maharashtra .
- Pre - Installation, Installation, Servicing, Maintenance, Application support and parameters validation of fully automated ImmunologyAnalyzer, Hematology (HbA1C) Analyzer, and Urine Analyzer
- Provided onsite and remote technical support to customers across Maharashtra
- Performed timely action of preventive maintenance and validated instrument
Education
Diploma - Electrical and Electronics
THAI MOOGAMBIGAI POLYTECHNIC COLLEGE
Chennai 01.2016 - 1 2019
HSC - Accounts with CS
ST ANNS HIGHER SECONDARY SCHOOL
Madanandapuram 01.2014 - 1 2016
SSLC - General Studies
ST ANNS HIGHER SECONDARY SCHOOL
MadanandapuramSkills
TECHNICAL SKILLS
AREA OF INTERESTS
- Invitro Diagnostics
- Customer Support
- Application Support
- Field Service
- Project Management
Timeline
Senior Field Service Engineer
Matrix Labs Diagnocare Pvt Ltd
05.2023 - Current
Field Service Engineer
Matrix Labs
04.2021 - 04.2023
Diploma - Electrical and Electronics
THAI MOOGAMBIGAI POLYTECHNIC COLLEGE
01.2016 - 1 2019
HSC - Accounts with CS
ST ANNS HIGHER SECONDARY SCHOOL
01.2014 - 1 2016
SSLC - General Studies
ST ANNS HIGHER SECONDARY SCHOOL
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