Aspiring for a suitable position in a professional organization where I can utilize and enhance my skills and knowledge for the benefit of the company and myself.
Overview
11
11
years of professional experience
Work History
Field Engineer Hardware and software
Odyssey computer services pvt ltd
11.2017 - Current
Computer assembling and maintenance.
Maintenance of IT network (LAN and WAN) and system security.
Installation & troubleshooting of printer and scanners.
Monitoring and Administration of the IT Infrastructure like Laptop, Desktop & Printer, Installation, and configuration of Windows Operating System.
File and Database transfer server to server.
Handling Documentation and Excel related admin task.
Technical support related communication with external hosting and domain.
Remote support on Phone or through tool.
Provided remote support for Tally ERP9 users including installation, data migration, troubleshooting, and user training. add this resum
Installed and configured hardware and software systems on-site for clients.
Provided technical support and troubleshooting for field operations and installations.
Shift in charge
MP Border check post
06.2014 - 10.2017
A "Shift in charge, MP Border check post" description in a resume should highlight leadership, operational management, and security responsibilities, while also showcasing relevant skills and achievements. It should emphasize the candidate's ability to supervise staff, manage resources, and maintain order at a border crossing.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
10th -
Bihar Board
Bihar
12 -
V.K.S University
Bihar
Diploma -
computer Application
Skills
Network troubleshooting
Hardware installation
System administration
Technical documentation
Remote support
IT infrastructure management
Customer relationship management
Team collaboration
Operational management
Technical support
User training
Time management
Effective communication
Corrective action planning
Remote diagnostics
Hardware repair
Customer support
Software programming
Project scheduling
Troubleshooting
Document management
System maintenance
Relationship building
Equipment installation
Languages
Hindi
English
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge and I shall consider it my privilege to be of service to your esteemed organization & endeavor to serve it in my best capacity.
Roles And Responsibilities
Computer assembling and maintenance.
Maintenance of IT network (LAN and WAN) and system security.
Installation & troubleshooting of printer and scanners.
Monitoring and Administration of the IT Infrastructure like Laptop, Desktop & Printer, Installation, and configuration of Windows Operating System.
File and Database transfer server to server.
Handling Documentation and Excel related admin task.
Technical support related communication with external hosting and domain.
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL