Ramesh Kumar

Project:Cloud Platform Integration

• Spearheaded a successful Proof of Concept (PoC) for AIOps-driven self-healing technology, leveraging automated triage patterns to accelerate incident troubleshooting and boost operational efficiency.
• Spearheaded the development of automation scripts using, SQL, shell scripting and Ansible, boosting team productivity by 50%.
• Developed comprehensive SRE dashboards with Prometheus and Grafana, enabling centralized observability for infrastructure and application performance.
• Integrated advanced monitoring and logging solutions, improving operational visibility and decreasing Mean Time to Recovery (MTTR) by 35%.
• Leading Vulnerability and certificate management functions for EFT Platform team for cluster of approx. 500 apps.
• Supported one-touch automatic deployment project for SSL certs, streamlining certificate management processes.
• Lead migration efforts from heritage to NGDC servers remediating container vulnerabilities enhancing infrastructure scalability and reliability.
• Directed operations during production outages, improving service recovery processes and strengthening vendor collaboration.

Project:Trade Finance

• Directed end-to-end production support for critical trade finance applications, ensuring application availability while exceeding service level agreements (SLA) by 15%.
• Designed and implemented observability dashboards using Splunk and Grafana, reducing fault isolation time by 50% and improving system monitoring accuracy.
• Automated incident response workflows through structured alert escalation protocols, boosting operational efficiency by 40%.
• Coordinated high-impact business events, ensuring platform resilience and achieving zero downtime during peak trading activities.
• Aligned business processes with IT strategies, enhancing cross-functional collaboration and streamlining operations.

Project:TTS

• Ensured 24/7 application availability and reliability for Trade finance systems, supporting critical financial operations.
• Delivered Level 2/3 technical support during business hours, resolving time- sensitive incidents with a 95% first response resolution rate.
• Executed root cause analysis and implemented permanent solutions, reducing incident recurrence by 40%.
• Automated end-of-day (EOD) processes to improve operational efficiency by 30% and ensure data integrity.
• Coordinated problem management and change management processes to streamline issue resolution and enhance system stability.