Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Hi, I’m

RAMESH SHAW

New Delhi
RAMESH SHAW

Summary

Customer service management professional with a proven track record of efficiently resolving client concerns. Utilizes excellent communication and problem-solving skills to enhance customer satisfaction. Demonstrates a history of fostering positive interactions and maintaining high service standards. Dynamic individual experienced in Airlines security, adept at navigating challenges. Brings a proactive approach and strong problem-solving skills to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

15
years of professional experience
1
Certification

Work History

INDIGO AIRLINES

SR. EXECUTIVE SECURITY
01.2017 - Current

Job overview


  • Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
  • Ensuring compliance with all security protocols, verifying IDs, and conducting random checks.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Usage of HHMD and Performing pat-downs to look for unauthorized materials.
  • Attended daily briefings with supervisors to discuss issues with security processes.
  • Authenticated boarding passes, identification, to prevent fraudulent travel.
  • Ensuring adherence to aviation security regulations.

Celebi

Passenger Services Executive
09.2013 - 07.2016

Job overview

  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Educated passengers on safety procedures and provided assistance to disabled passengers
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Escorted handicapped passengers from terminal to aircraft.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Announced flight status updates and information about gate changes over system.

Bhagwati Sales Pvt Ltd.

Sales Executive
06.2010 - 12.2010

Job overview

  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

Sir Nripendra Nath Institution
Kolkata

Secondary

NIOS
Delhi

Higher Secondary

Swami Vivekananda Subharti University
Meerut

Bachelor Of Arts
12.2018

Skills

  • Operating System-Windows98/XP/7/10
  • Other- MS-Office, Internet
  • Strengths: Communication skills, Positive attitude, Hard work, Friendly and Adaptable nature
  • I hereby declare that information furnished above by me is true and correct in best of my Knowledge
  • Operations management
  • Report preparation
  • Cross-functional team coordination
  • Staff management
  • Performance improvement
  • Procedure implementation
  • Travel coordination
  • Problem-solving
  • Customer service

Additional Information

Personal Details:

Father’s Name : Late. Shri Chandan Shaw

Date of birth. : 04September1992

Nationality : Indian

Sex : Male

Married status : married

Passport status : Yes (upto2032)

Hobbies: Listening to music, watch movies, traveling,playing chess etc.

Languages known: English, Hindi, Bengali.

Certification

  • BASIC AVSEC
  • DGR
  • RAMP SAFETY

Languages

Hindi
Bengali
English

Timeline

SR. EXECUTIVE SECURITY

INDIGO AIRLINES
01.2017 - Current

Passenger Services Executive

Celebi
09.2013 - 07.2016

Sales Executive

Bhagwati Sales Pvt Ltd.
06.2010 - 12.2010

Sir Nripendra Nath Institution

Secondary

NIOS

Higher Secondary

Swami Vivekananda Subharti University

Bachelor Of Arts

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RAMESH SHAW