RAMESH SUBRAMANI
Bangalore
Summary
Personable and dedicated Customer Service Representative with extensive experience in ANALOGICS TECH INDIA LTD (Technical Support) industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Support Executive
ANALOGICS TECH INDIA LTD
Bengaluru
09.2023 - Current
- Identified key technology defects to streamline problem resolution.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Analyzed and developed service goals for in-bound call center.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Reduced call wait times by implementing effective time management techniques during high-volume periods.
Facility Management Support Engineer
Wysetek Systems Technologists Pvt Ltd
Bengaluru
09.2022 - 07.2023
- Deputed to Hikal Limited (Pharmaceutical and Medicine Manufacturing Companies)
- Crowdstrike, McAfee, TrendMicro, HCL iNotes mail Configuration, Avaya Server & IP Phone Configuration, Dell Avamar Server & Client Backup & Restore, Office 365 Suite (Installation, Intune, Mail, OneDrive & Desktop Deployment Center), Bit locker encryption, Backup by NAS Storage, AD User Password Reset & Domain Joining, Global Protect VPN Installation & Configuration, Zoho Ticketing tool
Technical Support Executive
Login Infotech Pvt Ltd
Bengaluru
07.2021 - 09.2022
- Deputed to Qualitest Group India Ltd (Global Support)
- Cloud Support for Crowd strike, Office 365 Suite (Installation, Intune, Mail, OneDrive & Desktop Deployment Center), Bit locker encryption, AD User Password Reset & Domain Joining, FortiGate VPN Installation & Configuration, Zoho Ticketing tool, Office 365 Suite Support, Firewall Installation & Configuration, Aruba & TP link Wi-Fi Installation & Configuration, Windows Server Support, CRM & Tally Application Maintains & Backup, All Hardware Issue Checking & Replacement (Desktop & Laptop)
Sr. System Administrator
Lanson Motors PVT LTD
Chennai
07.2015 - 03.2021
- Centralized Server for 14 Branch's - Windows 2008 R2 /2012 R2 / 2019
- Firewall Maintains (Sophos XG230 & XG135), Microsoft Office 365 Exchange Admin Panel Support, Regular Backup, ICMS Call-Data, file server data, tally data, ICMS Server, Antivirus Server, Tally Server, HRMS Server, & File Server-Centralized CCTV monitoring, TOYOTA Web Application Maintains
System Administrator
Yashaswini Motors PVT LTD
Chennai
08.2011 - 06.2015
- DMS Installation & Torque Installation, Configuration and Troubleshooting of Domain Controller, Windows Server / OS installation & Domain Joining, Network Cabling & Crimping, Enabling quota management for the users, Time tracker, Live Automation ticketing tool, Troubleshoot Hardware, Network Issues and Printers Install & Configure.
Desktop support Engineer
MECHCICADD ENGINEER PVT LTD
Chennai
05.2007 - 07.2011
- Windows Server / OS installation & Domain Joining, Configuration and Troubleshooting of Domain Controller, Network Cabling & crimping, Enabling quota management for the users, Installed different software's License & hardware's License for Engineer Software, Remedy tool for ticketing
Education
Bachelor of Computer Application (BCA) -
TMG College of Arts & Science
Skills
- Hardware Technical
- Service & Technical Support
- Office 365 suit
- Sophos-XG135
- SonicWall-TZ270 Firewall Support
- NAS,SAN Storage
- Crowd Strike
- Sophos Endpoint
Certification
- Course Completed Red Hat Certified Engineer (RHCE)
- Certified in Dot Net Framework
Languages
- English
- Tamil
- Telugu
Timeline
Technical Support Executive
ANALOGICS TECH INDIA LTD
09.2023 - Current
Facility Management Support Engineer
Wysetek Systems Technologists Pvt Ltd
09.2022 - 07.2023
Technical Support Executive
Login Infotech Pvt Ltd
07.2021 - 09.2022
Sr. System Administrator
Lanson Motors PVT LTD
07.2015 - 03.2021
System Administrator
Yashaswini Motors PVT LTD
08.2011 - 06.2015
Desktop support Engineer
MECHCICADD ENGINEER PVT LTD
05.2007 - 07.2011
Bachelor of Computer Application (BCA) -
TMG College of Arts & Science
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