Ruchi Singh

A multinational technology company focusing on e-commerce, cloud computing, digital streaming, and artificial intelligence.

• Vendor Management - Improved vendor overall business performance by providing strategic consultation on marketing and advertising campaigns, conducting WBR, QBR,YBR etc.
• Managed launch of new products and enhanced visibility for vendors.
• Drove supply-chain operational excellence initiatives to reduce costs and defects.
• Ensured smooth transaction with DI (Direct Import) and DF (Direct Freight) Vendors.
• Logistics/Carrier Management: Work on improvement of defects like Bill of lading defect (BOL), No call No show, delivery window. (Delivery to FC)
• Catalogue Management -Verifying product details like descriptions, specifications, pricing, and images from vendors or internal teams.
• Oversaw annual term contract negotiation for vendors and managed the entire contract lifecycle.
• Inventory Management - Business forecast, strategies to improve inventory process, working on OOS and IS analysis.
• Invoice Management -Resolving billing discrepancies and vendor queries, aiding on invoice mismatch like PQV and PPV (Purchase quantity Variation and Purchase price variation).
• Coached and trained new hires to improve team performance.
• Improved item data accuracy by 30%, by reducing errors like relevant attribute update A plus content update, removing quarantine and obsolete products and enabling a smoother score tracking process.
• Tools Utilized : Power BI, SQL, Selection Central, AI Tools, Amazon inhouse applications.
• Project - IDQ (Item Data Quality) and Catalogue Improvement

A global connectivity and sensor solutions provider.

• SCM Operations and Order Management - Managed end-to-end operational issues, including quote entry (like RFP , RFQ ) and order management (Like PO processing, po modification ,shipment schedules).
• Supplier Relationship Management and Stakeholder Management - Acted as SPOC for supplier operational issues like returns and defects, resolving invoice and payment backlogs.
• Maintained strategic relationships with customers to ensure satisfaction and address concerns.
• Introduced dashboard maintenance for tracking important operational metrics.
• Analyzed production plan, shipments, concerns, and forecast with the internal stakeholders like sales managers, sales engineering, project managers, installation, and finance.
• Team Management: Training and mentoring the new hires, acting SME for the team, contributing to team's performance, identifying and process gaps and recommending solutions.
• Invoice Management :- Work on price discrepancy and creating Credit/Debit Notes and Proforma Invoice.
• Tools utilized : SAP, ERP, EDI, Salesforce, Excel and Other MS applications.

A global leader in business and technology services.

• Supervised team members performance and quality to ensure KPIs achieved.
• Provided technical support to French clients and collaborated with stakeholders for effective solutions.
• Worked on incident management using ITIL frameworks ,End User Services and Delivery Excellence.
• A global leader in business and technology services.
• Tools Utilized: Service Now, Active Directory, Cisco , SQL, iScala

A leading private-sector bank in India.

• Resolve customer queries onboarding new accounts while adhering to KYC/AML Compliance.
• Offer convenient services and help the branch to meet sales objectives contributing to the bank's profit.
• Adept at managing banking compliance that include Remittances , Inward/Outward clearing / Transferring Vouchers handling, etc.
• Verification of 15H /15 G forms ensuring submission every month to Tax Department.
• Resolve queries and grievances to enhance client satisfaction for repeated and referral business.
• Conducted financial analysis and prepared reports and models.
• Established CRM best practices to enhance customer retention.
• A leading private-sector bank in India.
• Tools Used :- Finacle, Siebel CEM , ASBB , Excel , MS Power point

A BPO service provider.

• Conducted audits and analyzed call records to prepare quality reports.
• Trained customer care executives, and prepared performance reports.
• A BPO service provider.
• Tools Used :- Nortel, CRM , MS Applications