Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic
Ramila Rai

Ramila Rai

Siliguri

Summary

As a Tour Operations Manager, I consistently coordinate with hoteliers for smooth check-in arrangements, and ensure drivers maintain their vehicles in top condition prior to each client's arrival.

I follow up every evening during the tour to monitor guest satisfaction, address any issues faced during sightseeing, and ensure the overall experience meets our quality standards. After each tour, I collect honest feedback—both positive and negative—from every client to continuously improve our services.

Overview

7
7
years of professional experience

Work History

Tour Operations Manager

Prithvi Travel- Siliguri
Siliguri
01.2024 - Current
  • Performed regular audits of staff performance related to tour operations.
  • Negotiated contracts with vendors, suppliers, and partners for tour packages.
  • Reviewed documents such as itineraries, reservations, invoices, and collected documents for the Restricted Area Permit in Sikkim.
  • Maintained relationships with key stakeholders involved in the tourism industry.
  • Participated in industry events such as trade shows or conferences relating to touring operations or services.
  • Daily follow-up with the clients regarding their day-to-day experience via WhatsApp group and direct call.
  • Request a Google review from every client after completing their travel.

Transportation Manager

Prithvi Travel- Siliguri
Siliguri
04.2022 - 12.2023
  • Ensured all vehicles were properly maintained according to manufacturer specifications.
  • Supervised a team of drivers, dispatchers, and customer service representatives.
  • Managed multiple transportation projects, ensuring successful completion of project goals and objectives.
  • Coordinated with vendors for timely delivery of goods and services at competitive rates.

Domestic Tour Packages Sales Executive

Prithvi Travel- Siliguri
Siliguri
03.2020 - 03.2022
  • Utilized CRM software to track leads and manage accounts throughout sales cycle.
  • Cultivated relationships with existing customers to encourage repeat business.
  • Used cold calling and networking to sell products and services.
  • Attended industry events, conferences, and tradeshows to network and generate new business leads.

Passport Service Consultant

Prithvi Travel Siliguri
Siliguri
07.2018 - 02.2020
  • Provided customer service to those applying for or renewing their passport.
  • Processed payments for passport applications and fees.
  • Handled customer complaints professionally and provided satisfactory solutions.

Education

Master of Arts - Political Science

North Bengal University
Siliguri
07-2018

Bachelor of Arts - Political Science

Kurseong College
Kurseong
05-2015

Skills

  • Customer relationship management
  • Networking events participation
  • Problem solving
  • Effective communication
  • Team leadership
  • Social media marketing
  • Transportation management
  • Itinerary design

Languages

Nepali
First Language
English
Beginner
A1
Hindi
Beginner
A1
Bengali
Beginner
A1

Custom

Date of Birth : 01- 11-1994

Timeline

Tour Operations Manager

Prithvi Travel- Siliguri
01.2024 - Current

Transportation Manager

Prithvi Travel- Siliguri
04.2022 - 12.2023

Domestic Tour Packages Sales Executive

Prithvi Travel- Siliguri
03.2020 - 03.2022

Passport Service Consultant

Prithvi Travel Siliguri
07.2018 - 02.2020

Master of Arts - Political Science

North Bengal University

Bachelor of Arts - Political Science

Kurseong College

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Ramila Rai