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Ramkishore Vasudevan
Bangalore
Summary
Product Management professional with 21 years of experience delivering enterprise software solutions across Product Management, Product Ownership, Oracle Cloud, Digital Adoption, Customer Experience, and AI-powered user assistance platforms. Currently driving product initiatives for Oracle Guided Learning (OGL), a digital adoption platform supporting 350 enterprise customers and more than 10,000 content developers worldwide. Experienced in roadmap planning, feature prioritization, stakeholder alignment, UX collaboration, customer demonstrations, and cross-functional product delivery across Product Management, Engineering, UX, QA, Documentation, and Customer Success teams. Recent accomplishments include delivering OCI Generative AI Agent and Retrieval-Augmented Generation (RAG) powered assistants, AI-enabled self-service experiences, knowledge management capabilities, workflow simplification features, and customer experience enhancements that improve adoption, productivity, and scalability across enterprise environments.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Product Management Manager / Senior Product Owner
Oracle India Pvt. Ltd.
Bengaluru, India
09.2024 - Current
- Managed and mentored a team of 3 Product Managers and 1 UX Designer, contributing to hiring activities, performance reviews, and professional development initiatives.
- Continue to serve as a hands-on Product Owner responsible for feature prioritization, stakeholder alignment, product refinement, and delivery execution across Oracle Guided Learning initiatives.
- Defined and delivered an OCI Generative AI Agent-powered assistant leveraging Retrieval-Augmented Generation (RAG) to provide contextual product guidance, knowledge discovery, and content-authoring assistance for Oracle Guided Learning content developers.
- Expanded AI-powered assistance capabilities to end users through embedded Oracle Guided Learning experiences, enabling contextual self-service support directly within customer applications.
- Spearheaded delivery of a document management experience enabling customers to independently manage knowledge assets powering AI agents, improving self-service administration, scalability, and knowledge governance.
- Supported go-to-market enablement activities following GA release, generating adoption interest from multiple enterprise customers and implementation partners.
- Collaborated closely with UX and Engineering teams to design intuitive AI-powered user experiences focused on usability, discoverability, and customer value.
- Participate in roadmap planning, success metric reviews, product demonstrations, and cross-functional product delivery activities.
- Partner closely with Product Management, Engineering, UX, Documentation, QA, and Customer Success teams to deliver customer-centric product capabilities.
- Gathered customer and partner feedback through Customer Connect interactions, product demonstrations, and refinement activities to continuously improve product capabilities.
Senior Product Manager / Senior Product Owner
Oracle India Pvt. Ltd.
Bengaluru, India
08.2021 - 09.2024
- Supported product initiatives for Oracle Guided Learning, a digital adoption platform serving 350 enterprise customers and more than 10,000 content developers.
- Led refinement and delivery of Quick Guide Builder, an intuitive point-and-click authoring experience that simplified guide creation for first-time and non-technical users by enabling workflow capture directly within host applications.
- Delivered Simulation functionality enabling users to preview and experience guided workflows within a realistic interactive environment.
- Delivered customer-requested Notification Center functionality that improved usability by eliminating overlapping guide experiences and centralizing user notifications into a unified experience.
- Worked closely with Engineering, UX, QA, Documentation, and Product Management teams to deliver customer-focused capabilities across multiple releases.
- Conducted customer demonstrations and internal refinement reviews to validate requirements and influence product direction.
- Reviewed customer usage and success metrics to evaluate feature effectiveness and guide future enhancements.
- Owned Backlog refinement, feature prioritization, user story development, acceptance validation, and sprint readiness activities.
Solution Engineer – Oracle Cloud HCM
Oracle India Pvt. Ltd.
Bengaluru, India
02.2020 - 08.2021
- Developed and presented Oracle Cloud HCM solutions and proof-of-concepts to support enterprise sales opportunities and client engagement.
- Facilitated collaboration among product management, engineering, and sales teams to transform customer requirements into effective business solutions.
- Managed RFP and RFI responses to maintain enterprise demonstration environments tailored to customer needs and regional business contexts.
- Cultivated expertise in Oracle Cloud HCM applications, focusing on customer workflows and enterprise workforce management processes.
Solution Engineer – Creative Design & Product Enablement
Oracle India Pvt. Ltd.
Bengaluru, India
07.2015 - 02.2020
- Designed customer-facing product demonstrations, visual assets, videos, and enablement content supporting Oracle Cloud adoption initiatives.
- Simplified complex product capabilities through storytelling, visual communication, and customer-focused experiences.
- Partnered with solution engineering and product teams to improve product engagement, understanding, and customer communication effectiveness.
Technical Support Executive → Warranty Cost Analyst → Web Design Analyst → Senior Web Design Analyst
Dell International Services India Pvt. Ltd.
Bengaluru, India
09.2004 - 06.2015
- Progressed through multiple customer-facing, operational, quality assurance, and digital experience roles during an 11-year career with Dell.
- Began career providing remote technical support for Dell Canada consumer customers, troubleshooting hardware and software issues while developing strong customer empathy and problem-solving skills.
- Served within Dell’s dispatch quality organization, reviewing field engineer visits, validating replacement part decisions, and coordinating with service teams to improve service effectiveness and customer outcomes.
- Transitioned into digital experience and web platform roles supporting global dell.com initiatives.
- Led large-scale product catalog transformation initiatives spanning 27 product categories.
- Contributed to global platform migrations, digital readiness programs, and customer experience improvements.
- Collaborated with international stakeholders to optimize digital experiences, operational effectiveness, and online customer journeys.
Education
Executive MBA - Human Resources
Bachelor of Computer Applications -
Skills
- Product Management
- Product Ownership
- Customer Experience
- Agile/Scrum Product Delivery
- Stakeholder Management
- Leadership & Collaboration
- Team Mentoring
- OCI Generative AI Agents
- Retrieval-Augmented Generation (RAG)
- Oracle Guided Learning
- Oracle Cloud HCM
- Jira
- Confluence
- Claude & Other AI tools
- Microsoft Office Suite
Accomplishments
- Oracle Cloud Customer Connect Gold Medal Member
- Q2 FY23 Customer Centricity Award
- Oracle Spot Award
- Contribute & Connect Award
- Certificate of Performance
- Certificate of Recognition
- Certificate of Inspiration
- Michael Dell Champion Award
Certification
- OCI 2025 Certified Generative AI Professional
- OCI 2025 Certified AI Foundations Associate
- Oracle Fusion AI Agent Studio
- B10x AI Tools Workshop
- Scrum Certified Product Owner (CSPO)
- Product-Led Certified – Pendo & Mind the Product
- Product Analytics Certified – Pendo & Mind the Product
- Oracle Cloud Customer Connect Gold Medal Member
- Oracle Recruiting Cloud Implementation Essentials
- Oracle Cloud Infrastructure Foundations Associate
- Generative AI for Everyone – DeepLearning.AI
Timeline
Product Management Manager / Senior Product Owner - Oracle India Pvt. Ltd.
09.2024 - Current
Senior Product Manager / Senior Product Owner - Oracle India Pvt. Ltd.
08.2021 - 09.2024
Solution Engineer – Oracle Cloud HCM - Oracle India Pvt. Ltd.
02.2020 - 08.2021
Solution Engineer – Creative Design & Product Enablement - Oracle India Pvt. Ltd.
07.2015 - 02.2020
Technical Support Executive → Warranty Cost Analyst → Web Design Analyst → Senior Web Design Analyst - Dell International Services India Pvt. Ltd.
09.2004 - 06.2015
Karnataka State Open University - Executive MBA, Human Resources
Manonmaniam Sundaranar University - Bachelor of Computer Applications,
Languages
English
Advanced (C1)
Kannada
Upper intermediate (B2)
Tamil
Intermediate (B1)
Hindi
Intermediate (B1)
CAREER HIGHLIGHTS
- Delivered OCI Generative AI Agent + RAG-powered assistants for Oracle Guided Learning content developers and end users.
- Enabled customer-managed AI knowledge bases through a self-service document management experience.
- Delivered customer-requested Notification Center and Simulation capabilities to improve user experience and product adoption.
- Delivered Quick Guide Builder, simplifying guide creation for more than 10,000 content developers across a platform supporting 350 enterprise customers.
- Progressed through multiple roles at Oracle from Solution Engineering to Product Ownership and Product Management leadership.
- Recognized with multiple Oracle and Dell awards for customer impact, innovation, and contribution.