Ramkumar Murugesan
Coimbatore
Summary
Customer-focused O365 engineer with expertise in troubleshooting and user support for Microsoft 365 applications. Demonstrated ability to learn new technologies rapidly and resolve user issues efficiently, enhancing productivity in digital workspaces. Proven track record in leading desktop support teams and managing escalated issues effectively. Proficient in Azure Cloud engineering, committed to delivering exceptional end-user support and fostering team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Administrator - End User Computing
WIPRO LIMITED
02.2022 - Current
- Led Collaboration Level 3 Support team for Banking project, ensuring effective issue resolution.
- Provided Level 3 support for O365 applications including Outlook, Excel, Word, and Teams.
- Resolved escalated issues for O365 applications reported through Email and ServiceNow.
- Utilized tools such as Fiddler, ProcMon, and ProcDump to troubleshoot complex problems.
- Supported various browsers including Island, Edge, and Chrome to enhance user experience.
- Collaborated with internal teams including Exchange, Azure AD, SharePoint, Engineering, and Location IT.
- Engaged with vendors including Microsoft and VMware (Omnissa) for optimal service delivery.
End User Computing Analyst
NTT Data Info Processing Services
02.2018 - 02.2022
- Led team of eight engineers in End User Computing to achieve operational goals.
- Addressed escalated issues through Remedy ticketing tool and email correspondence effectively.
- Managed IT asset allocation alongside OS configuration, application support, and printer services.
- Collaborated with vendors for timely repairs and replacements of desktop, laptop, and server hardware.
- Executed installation and configuration of Windows Server versions 2008R2, 2012 R2, and 2016.
- Provided Level 1 support for Active Directory functions including group access and password resets.
- Controlled folder access rights based on requirements to streamline operational efficiency.
- Identified network issues such as latency or outages using Putty for troubleshooting.
Senior End user support Engineer
MICROLAND LIMITED
10.2015 - 02.2018
- Facilitated IT support for senior management, including MD and Directors.
- Managed desktop-to-cloud migration projects for all users.
- Generated project activity reports and monitored ticket statuses.
- Served as liaison between application, network, and server teams.
- Resolved SLA-based tickets efficiently.
- Applied ITIL framework knowledge to optimize support processes.
- Administered Active Directory and resolved escalated issues via ServiceNow.
- Supported Blackberry, iPhone, and iPad for senior management.
Desktop support Engineer
Apex Services (WIPRO)
02.2015 - 10.2015
- Installed and configured Windows operating systems, including Windows 7 and Windows 8.
- Maintained system and application software for optimal performance.
- Configured and troubleshot email clients, including Outlook and Thunderbird.
- Provided support for network printers to ensure seamless operation.
- Resolved network and server issues to minimize downtime.
- Created user accounts and profiles while managing password-related issues.
- Delivered technical support to HDB Financial Services, enhancing operational efficiency.
Trainee Engineer/customer support Engineer
CMC limited
08.2013 - 09.2014
- Consolidated local systems across multiple locations into a unified domain.
- Executed installation of operating systems and essential applications, including Java and MS Office.
- Conducted network troubleshooting and configured proxy settings to enhance connectivity.
- Installed and upgraded antivirus software to ensure robust security measures.
- Configured and troubleshot printers to maintain operational efficiency.
- Resolved diverse computer issues to minimize downtime and enhance productivity.
- Established comprehensive computer security protocols to safeguard sensitive information.
Education
B. E - EEE
Anna University
01.2013
XII - Biology
State Board
01.2008
X -
State Board
01.2006
Skills
- O365 application support
- End user support
- System administration
- ServiceNow ticketing
- Team leadership
- Level 3 troubleshooting
- Azure cloud engineer
Certification
- Azure 305, 09/2025
- Azure 104, 02/2025
- MCP, 2018
Personal Information
- Father's Name: M. Murugesan
- Date of Birth: 07/19/91
- Nationality: Indian
Timeline
Senior Administrator - End User Computing
WIPRO LIMITED
02.2022 - Current
End User Computing Analyst
NTT Data Info Processing Services
02.2018 - 02.2022
Senior End user support Engineer
MICROLAND LIMITED
10.2015 - 02.2018
Desktop support Engineer
Apex Services (WIPRO)
02.2015 - 10.2015
Trainee Engineer/customer support Engineer
CMC limited
08.2013 - 09.2014
B. E - EEE
Anna University
XII - Biology
State Board
X -
State Board