Ramkumar Govindan
COIMBATORE
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Good verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
10
10
years of professional experience
Work History
Assistant Service Delivery Lead
AltiusNxt Technologies
COIMBATORE
05.2022 - Current
- Identified risks associated with specific projects and developed mitigation plans for any potential issues.
- Collaborated with internal teams regarding upcoming product releases and ensured proper testing prior to deployment.
- Developed training materials for new employees related to service delivery roles and responsibilities.
- Provided feedback on performance issues to help the team reach their goals and improve customer satisfaction ratings.
Service Delivery Lead
Altius Technologies
COIMBATORE
06.2019 - 05.2022
- Maintained accurate records of all data entered into the system.
- Provided technical support to users regarding issues encountered when inputting or retrieving data from databases.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Data Associate
Altius Technologies
COIMBATORE
06.2014 - 06.2019
- Performed data enrichment of client information from source documents within time limits.
Education
Bachelor of Engineering - Electronics And Communications Engineering
RVS College of Engineering And Technology
Coimbatore04-2014
Skills
- Data Cleaning
- Web-Based Research
- Data Standardization
- Data Enrichment
- Data Validation
Timeline
Assistant Service Delivery Lead
AltiusNxt Technologies
05.2022 - Current
Service Delivery Lead
Altius Technologies
06.2019 - 05.2022
Data Associate
Altius Technologies
06.2014 - 06.2019
Bachelor of Engineering - Electronics And Communications Engineering
RVS College of Engineering And Technology
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