Harishvar Muralidaran
Chennai
Summary
Results-driven Service Delivery Lead with track record of highly productive and efficient task completion. Possess specialized skills in project management, client relationship building, and process optimization. Excel in communication, problem-solving, and leadership to drive team success and achieve client satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Service Delivery Lead
1Cloudhub
Chennai
06.2024 - Current
- Ensured contract compliance, process adherence, and delivery governance across multiple projects while aligning with client expectations and business goals.
- Led as Incident Manager during high-severity events, driving resolution efforts, submitting RCAs, and ensuring follow-ups to closure; also supported ISO compliance and audit readiness.
- Managed resource allocation, team retention, and contributed to revenue growth by identifying new and adjacent business opportunities within key accounts.
- Provided technical leadership in a strategic cloud project supporting a Data Team managing IoT infrastructure in Singapore; provisioned and maintained cloud infrastructure.
- Spearheaded delivery transformation by implementing automation and innovation initiatives, including setting up Prometheus and Grafana monitoring stacks from scratch for managed services.
Associate Cloud Engineer
1Cloudhub
Chennai
04.2023 - 06.2025
- Worked in a multi-cloud environment (AWS, Azure, GCP, OCI) to build and maintain secure, scalable, and resilient cloud infrastructure; delivered frontline support for cloud platforms, monitored and triaged incidents, and resolved issues using established SOPs and tools.
- Provided end-to-end customer support, managing accounts, driving value-added services, assisting with cost optimization strategies, and supporting VAPT coordination to ensure security compliance.
- Operated in rotational shifts, handling tickets with strict SLA adherence, actively engaging in incident response, and sharing real-time updates with senior management to maintain service transparency.
- Took part in operational tasks such as patching, mass upgrades, and scheduled maintenance at both infrastructure and application levels; authored and updated documentation for recurring processes and procedures.
- Proactively identified system, network, and application issues using monitoring tools; maintained customer satisfaction through professional communication, collaborated on escalations, and effectively presented findings to internal stakeholders.
Cloud Monitoring Engineer
1Cloudhub
Chennai
01.2022 - 04.2023
- Monitored and maintained cloud infrastructure for leading banking clients using Datadog, CheckMK, MongoDB, and Kubernetes dashboards, ensuring system health and performance.
- Ensured SLA adherence by providing prompt first responses and tracking all tickets through resolution, focusing on customer satisfaction and timely closure.
- Collaborated with cloud engineers on incident triaging, service requests, change requests, and supported high-impact issues in a fast-paced environment.
- Assisted senior engineers with monthly operational reports and data consolidation to drive delivery insights and improve service quality.
- Maintained critical infrastructure with a strong focus on uptime, reliability, and performance, consistently following up on open tickets and ensuring issue resolution.
Education
BCA - Computer Science
Gurunanak College
Chennai, India04-2021
High School Diploma -
SBOA
Chennai,India04-2018
SSLC -
Dr Nalli Kuppuswami Vivekananda Vidyalaya Junior C
Chennai,india04-2015
Skills
- Service delivery
- Incident management
- Resource allocation
- Process improvement
- Cloud infrastructure
- Technical escalations
- Change management
- Root cause analysis
- IT risk management
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Beginner
A1
Affiliations
- Playing competitive and recreational cricket
- Enjoy exploring computer games, especially strategy and simulation genres
- Interested in tech gadgets and staying updated with emerging cloud and DevOps tools
Timeline
Assistant Service Delivery Lead
1Cloudhub
06.2024 - Current
Associate Cloud Engineer
1Cloudhub
04.2023 - 06.2025
Cloud Monitoring Engineer
1Cloudhub
01.2022 - 04.2023
BCA - Computer Science
Gurunanak College
High School Diploma -
SBOA
SSLC -
Dr Nalli Kuppuswami Vivekananda Vidyalaya Junior C
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