Ramkumar K
Microsoft Intune Engineer
Bangalore
Summary
Experienced IT professional with 12+ years of experience in End User Computing, including 4.5+ years of hands-on experience in Microsoft Intune and Endpoint management support operations. Experienced in Microsoft Intune administration, Intune application migration, Win32 application deployment, Windows Autopilot, compliance policies, endpoint security, device enrolment. Strong background in enterprise application packaging using InstallShield, MSI packaging, SCCM deployment support, PowerShell scripting, and application deployment troubleshooting. Skilled in supporting Windows 10/11 and iOS devices in enterprise environments with exposure to Microsoft Entra ID, Microsoft Endpoint Manager, BitLocker, Windows Update Rings, and cloud-based endpoint management solutions. Experienced in supporting enterprise-scale environments managing 30K–50K devices across multiple customers while ensuring SLA compliance and operational excellence.
Overview
3
3
Certifications
18
18
years of professional experience
Work History
Intune Application Migration Engineer
NTT DATA
10.2025 - Current
- Working as part of Windows 10 to Windows 11 transformation and application migration project.
- Supporting enterprise application migration activities from on-premise deployment to Microsoft Intune.
- Creating and managing IntuneWin packages for Win32 application deployment.
- Supporting application deployment, testing, validation, and troubleshooting activities through Microsoft Intune.
- Coordinating with application owners and support teams for migration readiness and deployment activities.
- Performing application installation troubleshooting and deployment issue resolution for enterprise endpoints.
- Supporting pilot deployments and validating application functionality after migration.
- Monitoring deployment status and supporting remediation activities for failed deployments.
- Supporting enterprise endpoint migration activities in cloud-managed environments.
- Working with PowerShell scripts for deployment support and packaging activities.
- Coordinating change activities and deployment schedules for application migration releases.
- Supporting migration documentation and deployment operational activities.
L3 Intune Support Engineer
ITC INFOTECH
01.2025 - 10.2025
- Provided L3 support for Microsoft Intune environment supporting 30K+ enterprise devices.
- Managed configuration profiles, compliance policies, and endpoint security policies.
- Supported Windows Autopilot deployment and device provisioning activities.
- Managed Win32 application deployment and application troubleshooting through Microsoft Intune.
- Supported Windows and iOS device enrollment and compliance activities.
- Performed advanced troubleshooting for device enrollment, synchronization, compliance, and policy deployment issues.
- Managed endpoint security configurations and supported BitLocker encryption policy deployments.
- Supported escalation handling and incident resolution for enterprise endpoint management issues.
- Monitored device health, compliance status, and remediation activities.
- Worked on incident management, change management, and production deployment support.
- Coordinated with infrastructure and support teams for issue resolution and operational activities.
- Prepared operational and troubleshooting documentation for support activities.
IT Analyst / Assistant Consultant
TATA CONSULTANCY SERVICES
10.2015 - 12.2023
- Supported Microsoft Intune operations for enterprise environments managing 50K+ devices across multiple customers.
- Managed device onboarding and enrollment activities for Windows 10/11 devices through Microsoft Intune.
- Created and managed compliance policies, configuration profiles, and endpoint security policies.
- Supported Windows Autopilot provisioning and deployment activities.
- Managed Win32 application deployment and application assignment through Intune.
- Supported enterprise endpoint migration initiatives from on-premise management to Microsoft Intune.
- Managed Windows Update Rings and monitored update deployment compliance.
- Supported Microsoft Entra ID joined devices and cloud-managed endpoint operations.
- Supported BitLocker policy deployment and endpoint encryption compliance activities.
- Supported Android and iOS device enrollment and mobile device management operations.
- Troubleshot device enrollment failures, application installation issues, and policy deployment problems.
- Coordinated with users and support teams for issue resolution and deployment support.
- Participated in incident management and change implementation activities for Intune deployments.
- Supported endpoint lifecycle management including onboarding and offboarding activities.
- Modern Workplace & Intune Experience (Last 3.5 Years)
Systems Engineer
WIPRO TECHNOLOGIES
04.2010 - 09.2015
- Worked extensively on enterprise application packaging using InstallShield and MSI technologies.
- Created, customized, and maintained MSI packages for enterprise application deployments.
- Configured silent installations and customized installation parameters based on business requirements.
- Performed application testing, validation, and deployment readiness activities.
- Worked with PowerShell scripting for packaging and deployment support activities.
- Supported enterprise software deployment activities through SCCM.
- Performed application installation troubleshooting and issue resolution for enterprise endpoints.
- Coordinated with application owners and support teams for deployment-related activities.
- Managed incident tickets and ensured SLA compliance for deployment-related issues.
- Supported enterprise users with software installation and endpoint troubleshooting activities.
System Executive
COGNIZANT TECHNOLOGY SOLUTIONS
11.2008 - 04.2010
- Provided desktop support for enterprise users in Windows environments.
- Supported user account management and password reset activities.
- Assisted users with hardware, software, and operating system troubleshooting.
- Installed and configured business applications for end users.
- Supported printer, network connectivity, and desktop-related troubleshooting.
- Managed incident tickets and ensured timely issue resolution.
- Coordinated with internal support teams for escalation handling.
- Maintained operational support documentation and service records.
Skills
Endpoint Management
Microsoft Intune
Microsoft Entra ID
Windows Autopilot
Compliance Policies
Configuration Profiles
Endpoint Security Policies
Windows Update Rings
Device Enrollment & Provisioning
BitLocker Management
Application & Deployment
Win32 Application Deployment
IntuneWin Packaging
MSI Packaging
InstallShield
SCCM Deployment Support
Application Troubleshooting
PowerShell Scripting
Platforms & Operations
Windows 10/11
iOS Device Management
ServiceNow
Incident & Change Management
ITIL Process
Certification
Microsoft Certified: Endpoint Administrator Associate (MD-102)
Timeline
Intune Application Migration Engineer
NTT DATA
10.2025 - Current
L3 Intune Support Engineer
ITC INFOTECH
01.2025 - 10.2025
IT Analyst / Assistant Consultant
TATA CONSULTANCY SERVICES
10.2015 - 12.2023
Systems Engineer
WIPRO TECHNOLOGIES
04.2010 - 09.2015
System Executive
COGNIZANT TECHNOLOGY SOLUTIONS
11.2008 - 04.2010