Ramkumar Kannan
Associate Consultant
Chennai,TN, INDIA
Summary
Certified Salesforce Application Architect & Developer with 13+ years of IT experience, which includes 6+ years in core Salesforce. Skilled in requirements gathering, enterprise-level design, development, implementation, and working in multicultural environments. Designed & managed end-to-end solutions and deliverables for complex salesforce migration projects for global applications.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Salesforce Solution Architect
Citi Commercial Bank, NA
Chennai, IN
08.2019 - Current
- Citi's Commercial line of business(CCB) provides highest quality financial services to Large & MSME business across countries and help them grow in domestic as well as in international markets.
- To help Citi achieve its vision to make Salesforce the global CRM application, worked with clients to design end-to-end plan to migrate more than 10MM records from different instances of MS Dynamics to Salesforce.
- Managed team of 30+ and executed the migration successfully.
Senior Salesforce Developer
Citi Retail Services, NA
Chennai, IN & Atlanta, US
06.2017 - 07.2019
- Citi Retail Services(CRS) is one of North America's largest and most experienced retail credit solution providers of private label and co-brand credit cards that supports both consumer & commercial lines of business.
- Helped CRS design & build necessary data architecture to move from legacy application to Salesforce CRM.
- Executed the project in swivel mode and migrated the functionalities in a phased manner.
- Managed a team of 15+.
Business Analyst
Citi Retail Serices
Atlanta, US
01.2015 - 05.2017
- Citi Retail Services(CRS) is one of North America's largest and most experienced retail credit solution providers of private label and co-brand credit cards that supports both consumer & commercial lines of business.
- Worked with clients to help document requirements for new onboarding of iconic customer like Best Buy, Macy's, Exxon, Mobil, L.L.Bean.
- Developed and monitored data quality metrics to ensure business data and reporting needs are met.
.NET Project Lead
Citi Collection Systems
Sioux Falls, Chicago, US
06.2012 - 12.2014
- Citi's Global Consumer Bank (GCB) is a global leader in banking and wealth management and it is world's largest credit card issuer. Collection unit of GCB focus on providing various feasible payment programs for defaulters.
- Application was built on native .Net framework that includes complex analytical programming.
- Was responsible for planning and overseeing project to ensure timely delivery.
.NET Developer
Citi Business Cards, NA
Chennai, Tamil Nadu, IN
07.2008 - 05.2012
- Citi's Global Consumer Bank (GCB) is a global leader in banking and wealth management, world's largest credit card issuer. GCB manages both retail & business cards.
- Customer service agents where using in house CRM application built on .NET framework that integrates with core Citi systems.
- Have been an active developer, and contributed for all phases of SDLC that includes requirement gathering, design, development & testing.
Education
B.E, Electronics And Communication Engineering -
Coimbatore Institute of Technology
Coimbatore 08.2004 - 05.2008
Skills
Banking & Finance Domain (13 yrs)
Architecture Design & Developing Solutions
Project Planning, Execution & Implementation
Data Management & Complex Migration
Sales, Service and Financial Services Cloud
Salesforce Configuration & Customization
APEX, Triggers & Asynchronous Jobs
SOQL, SOSL & API Integration
Salesforce Automation Tools, Reports & Dashboards
Develop Lightning Components
Certification
Salesforce admin
What I have delivered
- Major Migration from MS Dynamics to Salesforce - 26 Countries
- Salesforce Org Consolidation - Salesforce to Salesforce
- Lead New Opportunities/POC and contribute for RFP
- Data Architecture Design & SHIELD Implementation
- User Oriented Application Design & Solutions
- Optimization and Performance Improvement solutions
- Project & Application Management
- L3 Support Management
- Trained 200+ TCS associates in Salesforce
Additional Information
Holding a valid Canada work permit
Timeline
Salesforce Data Architecture and Management Designer
08-2021
Salesforce Application Architect
08-2021
Salesforce Sharing and Visibility Designer
12-2020
Salesforce Platform App Builder
02-2020
Salesforce Solution Architect
Citi Commercial Bank, NA
08.2019 - Current
Salesforce Einstein Analytics and Discovery Consultant
05-2019
Salesforce Platform Developer I
09-2018
Salesforce admin
09-2017
Senior Salesforce Developer
Citi Retail Services, NA
06.2017 - 07.2019
Business Analyst
Citi Retail Serices
01.2015 - 05.2017
.NET Project Lead
Citi Collection Systems
06.2012 - 12.2014
.NET Developer
Citi Business Cards, NA
07.2008 - 05.2012
B.E, Electronics And Communication Engineering -
Coimbatore Institute of Technology
08.2004 - 05.2008