Ram Kumar Singh
Technical consulting Engineer
Bengaluru,Karnataka
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled to adapting to new situations and challenges to best enhance the organizational brand. Experienced professional with a knack for resolving critical customer network challenges within customer-centric settings, coupled with a strong proficiency in implementing, configuring, and designing intricate network solutions.
Overview
5
5
years of professional experience
2
2
Certificates
Work History
TECHNICAL CONSULTING ENGINEER.CUSTOMER DELIVERY
Cisco Systems
Bengaluru
05.2021 - Current
- Managed engineering engagement risk by employing simulations and rapid prototyping to reduce initial outlay and prevent outages.
- Applied critical path method (CPM) to network planning, reducing dependencies and shortening overall completion timeframes.
- Processed technical feedback reports from production staff, integrating suggestions and reported issues.Effectively utilize moderate to complex lab setups to recreate and solve problems.
PLATINUM SUPPORT ENGINEER [NETWORK SECURITY]
CSS Corp [Palo Alto Networks]
Chennai
02.2021 - 04.2021
- Worked as a Platinum support engineer in CSS Corp Palo Alto Networks which offers a high-end service to support Palo Alto Networks security solution with best-in-class response time and advances assistance.
- Thorough understanding of software release, hardware Debugging, bug cycles, software system level problems in a multi-vendor and multi-protocol network environment.
TECHNICAL CONSULTING ENGINEER.CUSTOMER DELIVERY
Cisco Systems
Bengaluru
11.2018 - 01.2021
- Engaged with numerous customers, addressing high-priority cases remotely, and gaining insights into effective customer service, risk analysis, and troubleshooting.
- Proficiently handled diverse switching issues, facilitated upgrades and migrations, conducted root cause analysis, and offered technical support for Cisco products.
- Employed analytical skills to solve complex network problems, collaborating across teams to resolve customer issues.
Education
04.2010 - 03.2011
Higher Secondary Certificate
08.2012 - 04.2016
Bachelor of Technology (Electronics And Communication)
Skills
Proficient with layer 3 technologies such as RIP, OSPF, EIGRP, BGP,MPLS,ISIS
Proficient with layer 2 technologies such as VLAN, VTP , STP, FHRP, EtherChannel, DHCP,RSTP,PVST,Switch Security
Seasoned with network security concepts and methodologies such as DMVPN,GRE without IPSEC,IPSEC/SSL VPN
Hands-on experience on Cisco Catalyst 2k,3k,4k, 6k,9k,1k,CiscoISR G1,G2,G3,ASR1k,CSR1KV,CSR8KV,IR routers,CATALYST 8K
Experience on working high CPU, High memory utilization and network latency issues and Expertise on tools such as Packet Tracer, GNS3, Wireshark, PuTTY,NetBeans
Achievements
Worked as a member of the early field test team for catalyst 1K which thoroughly tested the Catalyst 1K product alongside Cisco Business unit.
Successfully handled the Singapore government case in the vicinity of the Singapore general assembly election
Successfully spearheaded the AT&T service request where customer was observing incorrect Net-flow report resulting into incorrect data statistical analysis on enormous scale across the globe.
Certification
Cisco Certified Specialist - Enterprise Core [https://www.credly.com/badges/a6077455-3a1f-4a55-bd28-85a1a07a44c6/linked_in?t=ryauwm]
Timeline
Cisco Certified Specialist - Enterprise Core[https://www.credly.com/badges/7c47572b-872f-4c53-8c5b-a4b8af43da26/linked_in]
09-2023
Cisco Certified Specialist - Enterprise Core [https://www.credly.com/badges/a6077455-3a1f-4a55-bd28-85a1a07a44c6/linked_in?t=ryauwm]
07-2023
TECHNICAL CONSULTING ENGINEER.CUSTOMER DELIVERY - Cisco Systems
05.2021 - Current
PLATINUM SUPPORT ENGINEER [NETWORK SECURITY] - CSS Corp [Palo Alto Networks]
02.2021 - 04.2021
TECHNICAL CONSULTING ENGINEER.CUSTOMER DELIVERY -
Cisco Systems
11.2018 - 01.2021
Swami Keshwanand Institute of Technology - Jaipur,Rajasthan - ,
08.2012 - 04.2016
Kendriya Vidyalaya No.5 - Jaipur,Rajasthan - ,
04.2010 - 03.2011