Yamini Rampe

- Administered portfolio in accordance with company's standards and regulatory guidelines.

- Evaluated the existing portfolio strength and implemented measures for growth and retention.

- Managed an assigned Sales territory consisting of New, existing and LTPs contracts and enhanced Portfolio protection and recovery of lost jobs.

- Proposed Service level agreements by understanding Equipment condition, services rendered and material requirements.

- Managed SLA pricing according to the equipment condition and services required to reduce Machine downtime and increase end-user satisfaction.

- Led negotiations with key accounts to finalize contracts and agreements.

- Negotiated Service prices and payment terms by balancing the client and management requirements.

- Collected monthly, quarterly and yearly payments in advance and arrears and supported the finance team in maintaining a strong Operating revenue.

- Provided repair services as per SLAs to meet client expectations and enhance satisfaction.

- Provided timely responses to customer inquiries, complaints, or requests for information.

- Acted as the primary point of contact for escalated service issues, coordinating timely resolutions with technical teams.

- Coordinated with technical personnel for ensuring smooth service delivery and repairs.

- Collaborated with internal teams, including technical supervisors, engineers, and service technicians, to ensure seamless project management and service delivery.

- Communicated effectively with various stakeholders, including clients, regulators, and senior management, to ensure alignment on project objectives and service delivery standards.

- Managed daily customer service operations and ensured team compliance with policies.

- Ensured proper documentation of Client agreements and asset related documents.

- Managed relations between customers and agents by reducing the gap between promised and provided services.

- Handled Builders, developers, contractors and DSAs for managing and assisting existing customers in the portfolio.

- Maintained knowledge of company products and services to promptly resolve complaints and concerns.

- Explained benefits, features, and recommendations to maximize client retention.

- Collaborated with departments to streamline processes and enhance customer satisfaction.

- Oversaw customer inquiries and resolved complex issues promptly and efficiently.

- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

- Created reports on customer feedback, complaints, and suggestions for management review.

- Assisted customers with making payments or establishing payment plans to bring accounts current.

- Organized client contracts, records, and reports to strengthen traceability.

- Handled branch operations and back-end duties to ensure efficient operations delivery.