Ramprasad Devaraj

A leading global IT services provider

• Business Process Improvements: Documented process flow and stakeholders, highlighted operational hurdles, and identified solutions, improving the delivery timelines.
• Data transformation and reporting of periodic global provisioning, costs incurred, and GOM of vendors. Consistently improved TAT of reporting by 20%.
• Managed O2C business operations and PMO activities during mergers and acquisitions.
• Recorded comprehensive details of business operations.
• Collaborated with merged entities, finance, and resource management teams by building prioritization trackers.
• Conducted UAT testing for internal ERP, CRM tools, and reports during process revamp.
• Crafted user stories and scenarios in BRD, SRS documents.
• Expedited the development of Power BI reports to replace manual Excel reporting, aimed at reducing man-hours.
• Enhanced accuracy of revenue forecasts through periodic synchronization and billing headcount reporting.

A key player in India's logistics sector.

• Data integration, ETL, and analysis of 100,000 monthly waybills to develop reports on periodic trends, performance metrics, and actionable insights
• Directed team of three in delivering and sharing 600 performance reports.
• Delivered geo-level visibility on periodic efficiency reports and operational volumes to leadership teams.
• Analyzed first and last-mile delay metrics, and identified the critical gateways.
• Enhanced the efficiency of processes to accelerate reordering resolutions.