Ramsha Jafri
Bengaluru
Summary
At Akasa Air, I spearheaded initiatives to enhance teamwork and safety, significantly improving passenger satisfaction and punctuality. My expertise in emergency response and interpersonal communications fostered a secure, welcoming environment onboard, showcasing my ability to lead and innovate in high-pressure situations. Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based airlines as valued member of cabin crew.
Overview
1
1
year of professional experience
Work History
Cabin Crew
Akasa Air
Bengaluru
07.2023 - Current
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
Education
Moti Kasturi English Higher Secondary School
04.2016
Bachelor Of Science - Biotechnology
Future Vision Colle6
Ujjain04.2021
Biology
Moti Kasturi English Higher Secondary School
04.2018
Skills
Team Building
Cabin searches
Employee interaction
Equipment monitoring
Safety standards and protocols
Emergency Response
Public speaking
Hospitality service expertise
Preflight briefings
Crew coordination
Food and beverage preparation
Interpersonal communications
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Cabin Crew
Akasa Air
07.2023 - Current
Moti Kasturi English Higher Secondary School
Bachelor Of Science - Biotechnology
Future Vision Colle6
Biology
Moti Kasturi English Higher Secondary School