AWS
RAM SHANKAR B
SR MANAGER QUALITY ASSURANCE
HYDERABAD
Summary
With a proven track record at Virtusa , excel in strategic planning and fostering teamwork. My expertise in quality assurance management and talent development has consistently driven operational excellence, achieving over 90% in annual performance targets. Renowned for critical thinking and effective communication with continuous improvement and quality control.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Senior Manager
Virtusa Consulting Services Private
10.2018 - Current
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Created and maintained quality management systems to align with industry standards.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
QA Test Lead
YTR Technlogies
11.2016 - 08.2018
- Provided valuable input into project planning meetings to ensure accurate timelines were established based on QA resource availability and priorities.
- Mentored junior testers in best practices for software testing methodologies while fostering a collaborative team environment.
- Identified critical defects early in the development process through meticulous code reviews and static analysis tools usage.
- Streamlined testing processes by implementing continuous integration and delivery pipelines for faster feedback loops.
- Collaborated with cross-functional teams to streamline communication and ensure timely delivery of high-quality products.
- Enhanced user experience by meticulously testing mobile applications for functionality and usability.
- Conducted performance testing on mobile applications, ensuring seamless operation under various conditions and load scenarios.
- Reduced rework efforts by thoroughly documenting testing results and providing clear feedback to developers.
- Validated integration points between mobile applications and backend systems, mitigating potential system failures upon deployment.
- Participated in agile development processes as an integral member of scrum teams, ensuring timely completion of sprint deliverables.
- Streamlined testing processes by creating reusable test scripts and maintaining a well-organized repository, increasing overall efficiency and productivity.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Senior Quality Assurance Tester
Pena4 Tech Solutions
07.2015 - 10.2016
- Developed custom testing scripts expediting repetitive tasks during the QA process.
- Optimized bug tracking process by utilizing industry-leading tools for efficient reporting and resolution of issues.
- Managed test case repository, ensuring up-to-date documentation for all relevant stakeholders involved in the development process.
- Increased software reliability through rigorous regression testing, ensuring a consistent user experience across multiple platforms.
- Contributed to the establishment of a Quality Assurance Center of Excellence within the organization, driving a culture of continuous improvement and elevating overall QA standards.
- Mentored junior testers in advanced techniques, enhancing overall team capabilities and performance metrics.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Software Engineer in Test
TATA Consultancy Services
09.2011 - 07.2015
- Ensured excellent user experience by conducting usability tests and providing valuable feedback to developers.
- Maintained up-to-date knowledge of industry trends and emerging technologies to remain current with advancements in the field of software testing.
- Documented precise test results, enabling quick identification of patterns and trends related to software defects.
- Developed an understanding of business needs through close collaboration with stakeholders, allowing for more informed decision-making during the testing process.
- Enhanced software quality by executing thorough test cases and identifying defects.
- Participated in daily stand-up meetings, effectively communicating progress and challenges faced during testing.
- Defined and identified test cases for new application development.
Skills
Strategic planning
Software
Ready API
Manual Testing
Mobile Testing
ETL Testing
Postman
DB Visualizer
SQL Developer
GIT
Kibana
Selenium
TOSCA
Certification
ISTQB
Affiliations
- Received the Top Performer of the year in 2023
- Received the Top Team Performer of the year in 2024
- Received the Best Team Award in TCS
- Received the On the Spot Award in TCS
Timeline
Certified Scrum Master
02-2025
ISTQB
12-2023
Senior Manager
Virtusa Consulting Services Private
10.2018 - Current
QA Test Lead
YTR Technlogies
11.2016 - 08.2018
Senior Quality Assurance Tester
Pena4 Tech Solutions
07.2015 - 10.2016
Software Engineer in Test
TATA Consultancy Services
09.2011 - 07.2015
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