Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ramya AR

Chennai

Summary

Experienced and knowledgeable in customer support, CRM, lead management, and the US healthcare industry. Professional seeking to contribute training and acquired skills within a team role. Proven ability to work effectively both independently and in a group setting. Excels in securing revenue by meticulously verifying and posting receipts, adept at resolving any discrepancies that may arise.

Overview

5
5
years of professional experience

Work History

Senior Process Executive

Cognizant Technology Solutions
08.2021 - 10.2024
  • Strategically planned and allocated resources to optimize production efficiency, ensuring timely completion of projects while maintaining cost-effectiveness.
  • Monitored and enforced quality standards, implemented process improvements, and conducted regular audits to ensure compliance with company and client expectations.
  • Designed and delivered structured training programs for new hires, enhancing their skills and ensuring smooth integration into the team. Provided continuous mentorship to improve overall team performance.
  • Acted as the primary point of contact for clients, gathering requirements, addressing concerns, and ensuring seamless project execution while maintaining strong professional relationships.
  • Identified bottlenecks in production workflows, implemented automation and best practices to improve productivity, and reduced turnaround time.

Process Associate

SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED
10.2019 - 06.2021
  • Employing strategic prioritization of pending claims, systematically managing the aging basket to optimize follow-up efficiency and revenue realization
  • Demonstrating astute knowledge in navigating complex denials, adeptly utilizing CPT Codes and
  • Modifiers to optimize claims processing accuracy and reimbursement success.

Education

MBA/PGDM - Finance

Anna University
Chennai, Tamil Nadu

B.Com - Information Systems

University of Madras
Chennai, Tamil Nadu

12th Pass -

AJS Nindhi Higher Secondary School
Chennai, Tamil Nadu
2016

Skills

  • Claims Processing
  • RCM
  • US healthcare domain
  • Ms Excel
  • Excellent communication skills

Accomplishments

  • Completed Software testing course in Test Leaf.
  • Best Employee of the year 2020 in CTS

Languages

English
Upper intermediate (B2)
Tamil
Advanced (C1)
Telugu
Beginner (A1)

Timeline

Senior Process Executive

Cognizant Technology Solutions
08.2021 - 10.2024

Process Associate

SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED
10.2019 - 06.2021

B.Com - Information Systems

University of Madras

MBA/PGDM - Finance

Anna University

12th Pass -

AJS Nindhi Higher Secondary School

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Ramya AR