Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Ramya Basavarajappa

Bangalore

Summary

Customer Support Executive with 3.5 years of experience providing voice and chat support to global clients. Proven ability to resolve complex issues with speed and accuracy, maintain high customer satisfaction, and contribute to process improvements. Highly organized, detail-oriented, and eager to contribute to a high-performing team like Rippling’s by delivering exceptional support and continuous improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lifestyle Concierge

Reward 360 Global Services
Bangalore
02.2025 - Current
  • Delivered high-end concierge services, assisting clients with lifestyle requests and premium support.
  • Designed complete domestic and international travel itineraries based on client preferences and travel history.
  • Ensured accuracy in travel bookings, payments, and client data, maintaining confidentiality and a high satisfaction rate.
  • Handled urgent requests with precision, demonstrating strong attention to detail and problem-solving skills.

Customer Support Executive

Muricken Enterprises and Holdings
Coorg
08.2021 - 12.2024
  • Delivered top-tier customer support to international and domestic clients via voice and chat platforms.
  • Maintained 98% customer satisfaction and achieved a 90% first-response resolution rate.
  • Handled sensitive data for thousands of monthly transactions with 100% accuracy and confidentiality.
  • Analyzed and documented 500+ customer issues monthly, reducing recurring issues by 20%.
  • Improved process efficiency from 40% to 95% by streamlining documentation and operations.
  • Collaborated with cross-functional teams to resolve 150+ complex issues per month, boosting resolution rates by 25%.

Education

Bachelor of Science -

JSS Academy of Higher Education And Research
Mysuru
07-2021

Skills

  • Travel itinerary design
  • Concierge services
  • Booking management
  • Data accuracy
  • Customer relationship management
  • Process improvement and documentation
  • Data confidentiality and accuracy
  • Cross-functional collaboration
  • CRM tools and support platforms

Certification

  • Microsoft Office: Ultimate Microsoft Office is certified by Udemy

Languages

Kannada
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1

Timeline

Lifestyle Concierge

Reward 360 Global Services
02.2025 - Current

Customer Support Executive

Muricken Enterprises and Holdings
08.2021 - 12.2024

Bachelor of Science -

JSS Academy of Higher Education And Research

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Ramya Basavarajappa