Brijpal Singh Khatri
New Delhi
Summary
Results-driven Team Lead experienced in Team Management, Performance Management, Process Management, and Client Relationship Management. Delivered successful process operations by effectively managing and leading teams while maintaining strong client relationships. Focused on enhancing productivity and quality through proactive resolution of critical issues.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr Executive
VMS TRAVEL TECH pvt ltd
Delhi
01.2025 - 05.2026
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed daily tasks with precision in a fast-paced environment.
Sr TRAVEL SALES CONSULTANT
ARTH TEKNET PRIVATE LTD
Gurgaon
01.2024 - 11.2024
- Provided expert destination advice to enhance customer travel experiences.
- Managed bookings and reservations across various travel platforms and systems.
- Developed personalized travel itineraries for diverse client needs and preferences.
Sr TRAVEL SALES CONSULTANT
FD Business pvt ltd.
06.2023 - 10.2023
Travel Consultant
BANSAL TRAVEL
Delhi
10.2021 - 09.2022
- Google U.S.A Campaign
- Researched travel destinations and provided detailed itineraries for clients.
- Managed booking systems to ensure accurate reservations and customer satisfaction.
- Assisted clients with travel documentation and visa requirements for international trips.
Flight Xpert
09.2017 - 08.2020
- Responsible for converting META Lead for FLIGHTS generated through Jetcost Momondo
Team Lead - Operations
CRYSTAL TRAVEL
09.2014 - 08.2017
- Responsible for managing and motivating team members to drive team Performance. Ensuring all Service Level Agreement set by the Line of business were met month on month.
- Maintained the turnaround Time and delinquency under compliance and ensured consistent Performance meeting the set targets.
- Identify employees' development needs and develop team member efficiency & quality through effective coaching and feedback.
- Taking team meetings to share their performance and development and also communicating organization updates on a daily/weekly/monthly basis.
- Draw training plan, action plans/PIP for bottom performers if someone not able to perform as per the client expectations.
- Analyze the quality level of the process on Weekly/Monthly basis and share the quality with the team members individually.
- Analyzed process quality on a weekly and monthly basis, providing individual feedback to team members to drive improvement.
- Managed rewards and recognition programs for team members.
Process Associates - Operations
INTERGLOBE TECHNOLOGIES
02.2014 - 09.2014
- Managed flight and hotel reservations for the Asia Pacific continent.
Education
B.A -
Shobhit University
Intermediate -
CBSE
DelhiSkills
- Travel itinerary development
- Customer relationship management
- Team performance enhancement
- Destination expertise
- Quality assurance analysis
- Multitasking
- Travel itinerary design
- Customer service
- Team leadership
- Event planning
Languages
- Hindi
- English
Certification
Advance Excel Training
Professional Synopsis
A result oriented professional with nearly 6 years of experience includes 2 year experience as a Team Lead in Team Management, Performance Management, Process Management, and Client Relationship Management., Proficient in managing & leading teams for running successful process operations., Resourceful at maintaining relationship with clients to achieve productivity & quality by resolving their productivity & quality related critical issues.
Personal Information
- Father's Name: Shri Trilok Singh Khatri
- Date of Birth: 09/18/86
- Nationality: Indian
- Marital Status: Married
Languages
English
Advanced
C1
Timeline
Sr Executive
VMS TRAVEL TECH pvt ltd
01.2025 - 05.2026
Sr TRAVEL SALES CONSULTANT
ARTH TEKNET PRIVATE LTD
01.2024 - 11.2024
Sr TRAVEL SALES CONSULTANT
FD Business pvt ltd.
06.2023 - 10.2023
Travel Consultant
BANSAL TRAVEL
10.2021 - 09.2022
Flight Xpert
09.2017 - 08.2020
Team Lead - Operations
CRYSTAL TRAVEL
09.2014 - 08.2017
Process Associates - Operations
INTERGLOBE TECHNOLOGIES
02.2014 - 09.2014
B.A -
Shobhit University
Intermediate -
CBSE