Ramya Chandrappa

• Coordinated 3+ cross-functional teams of developers, QAs, and architects for successful project
  completion.
• Ensured timely and quality-aligned execution of projects aligned with scope, quality, and maintaining 96% delivery adherence, and meeting all key quality metrics.
• Identified delivery risks early and implemented mitigation strategies for more than 30 critical issues.
• Maintained 100% adherence to Agile and Scrum practices across 3+ Scrum teams, improving sprint predictability by 20%, and increasing release frequency.
• Improved delivery maturity through process optimization and governance frameworks.
• Proactively managed client relationships, resolving 95% of escalations within SLA timelines, and contributing to a 20% increase in client satisfaction scores

• Owning overall delivery of the project from planning, implementation, delivery, execution, external vendor relationships, communications, resources, managing risks, and issues.
• Delivered over 50 microservices and managed the completion of more than 2,000 user stories across multiple sprints.
• Leading cross-functional teams of 56 members, including architects, developers, QA (manual and SET), and performance testers.
• Reduced project costs by 20% through vendor negotiations and scope optimization.
• Improved project delivery speed by implementing agile workflows.
• Facilitated backlog refinement sessions, coached teams on Agile best practices, leading to a 15% increase in team productivity.
• Identified and mitigated risks preemptively, avoiding potential losses.

Project : A client that is a “Leading Cloud, Cable and Communications Provider in the US. (Onsite from May’15 to Jul’15)

• Accountable for all the service delivery activities of the team that handled incidents, problems,
  changes, and releases in the production cloud environment.
• Implemented key projects such as Office 365 migration (200+ user mailboxes), Splunk
  implementation, and new venture launches (e.g., Coffee Club).
• Established clear lines of communication among multidisciplinary teams for streamlined decision-making during critical stages in project execution.
• Collaborated closely with stakeholders to define business requirements, translating them into actionable project plans that aligned with organizational goals.
• Managed risk effectively through diligent identification, assessment, mitigation planning, and monitoring throughout the project lifecycle.
• Streamlined deployment processes with the implementation of continuous integration and delivery pipelines, enabling faster release cycles.

• Led two Agile teams (25+ developers, QA, and UX), and coordinated quarterly releases, delivering over 20 major product features annually, with minimal critical post release issues.
• Facilitated Agile ceremonies while overseeing major product releases per year, aligning delivery
  with business goals, and compliance requirements.
• Coordinated releases across hybrid cloud/on-prem environments, ensuring 100% compliance
  with change management protocols
• Training and mentoring team members to help them reach their full potential
• Configuration management by managing CMDB in SNOW Tool
• Used Kanban & Scrum techniques in managing IT Operations & Continuous service improvements

• Monitoring, analyzing and allocation of incoming Incidents and Service requests to different skill set for closure of the requests within the SLA using Jira tool.
• Provided immediate emergency response and incident management.
• Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
• Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
• Co-ordination with onsite and offshore team for the cutover activities
• Setting up the trainings and cross skill management programs
• Managed escalations effectively by collaborating with both internal teams and external vendors as needed.