Kaushik Prasad G
Bengaluru
Summary
Dynamic Senior Tech Advisor at Firstsource Solutions with a proven track record in customer service excellence and team leadership. Recognized for consistently surpassing performance targets and enhancing client relationships. Skilled in technical troubleshooting and effective communication, driving sales opportunities and fostering enduring customer loyalty through strategic initiatives.
Overview
9
9
years of professional experience
Work History
Senior Tech Advisor
Firstsource Solutions
Bengaluru
11.2016 - Current
- Nurtured strong client relationships through regular communication and outstanding service.
- Guided junior team members, enhancing professional development.
- Enhanced sales opportunities by promoting additional products.
- Implemented organisational procedures to efficiently navigate service-related challenges.
- Oversaw multiple tasks simultaneously, showcasing robust multitasking abilities.
- Managed multiple tasks simultaneously to deliver prompt results.
- Created and maintained a comprehensive database to enhance promotions.
- Utilised EDP and Avaya tools to optimise tracking processes.
- Cultivated enduring customer loyalty.
- Regularly surpassed performance targets, receiving accolades as a. high-achiever.
- Coached and supervised new employees in call script utilisation, conflict resolution and data input procedures to enhance customer satisfaction.
- Initiated updates to systems, enhancing workflows and adding new functionalities
Education
BCA -
Jain University
BengaluruPUC - PCMC
Jain Pre University
BengaluruSSLC -
St Meera's High School
BengaluruSkills
- Customer service excellence
- Customer Service
- Decision making
- Time management
- Active listening
- Team leadership
- Effective communication
- Client relationship building
- Technical troubleshooting
- Product knowledge
- Technical communication
- Communication proficiency
- Time efficiency
- Risk assessment
Timeline
Senior Tech Advisor
Firstsource Solutions
11.2016 - Current
BCA -
Jain University
PUC - PCMC
Jain Pre University
SSLC -
St Meera's High School
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