Ramya J
Bengaluru
Summary
Seasoned Technical Project Manager with a total work experience of 10+ years. Successfully led the roll-out of a critical SaaS-based Customer Care application. Skilled in Agile and DevOps methodologies, I excel in stakeholder collaboration and risk management, ensuring project success and operational efficiency. Possess deep understanding of project lifecycle, risk management, and stakeholder communication strategies. Strengths include leadership, problem-solving abilities, and adaptability to changing technology landscapes. Have successfully led teams to deliver projects on time and within budget, improving operational efficiency and client satisfaction
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Project Manager
Reliance Jio Platforms
12.2022 - Current
- Led the successful rollout of a Customer Care application built on a low-code/no-code platform, hosted on a SaaS solution, and optimized for both mobile and web form factors
- Ensured information security compliance and mitigated risks to achieve critical milestones
- Worked with product and engineering in solutioning of new capabilities, driving clarity in product requirements
- Collaborated with architects and developers to ensure technical solutions align with project goals
- Worked closely with DevOps teams to establish CI/CD pipelines, and ensure seamless integration
- Ensured monitoring and alerting are set up and made sure effective operational excellence frameworks are implemented
- Leveraged project management tools such as JIRA and Azure DevOps to track progress, optimize resource utilization, and manage release pipelines
- Developed project plans, identified resources and established timelines for completion
- Published comprehensive project reports to align stakeholders, and track progress
- Conducted risk assessments to identify potential risks and develop mitigation strategies
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Managed program scope, including changes and scope creep, ensuring that the program stays aligned with its original scope
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams
- Lead weekly and monthly status meetings with stakeholders to review progress and address issues
- Maintained detailed documentation regarding each stage of the project
- Managed multiple projects with competing deadlines in a fast-paced environment
- Establish and maintain a RACI between engineering teams and custom stakeholders
- Identified and ensured that program KPIs are tracked continuously
- Resolved ambiguous situations and brought clarity to the internal and cross-functional teams
Member Technical Staff - L3
Amadeus Software Labs
07.2021 - 11.2022
- Collaborated with global teams in delivering technical projects for MGM and Marriott
- Acted as technical lead for requirement gathering, analysis, and architecture design
- Developed a unified pipeline process to enhance project delivery quality and reduce timelines
- Coordinated with stakeholders to plan and schedule software releases according to project timelines
- Ensured that all software releases meet quality standards before deployment
- Documented detailed release notes for each software version released into production environment
- Created process flows and diagrams describing the overall build and release cycle from development through production rollout
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks
Specialist Software Engineer & Technical Project Manager
Société Générale Global Solution Centre
08.2014 - 06.2021
- Managed change and release processes, ensuring zero service disruption
- Executed project planning and task coordination, boosting operational efficiency
- Managed infrastructure components including virtual machines, storage devices, networks
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Directed multiple migrations, including Oracle, Solaris, and WebLogic, ensuring seamless transitions
- Automated deployment cycles with Jenkins and XLDeploy, reducing manual intervention
- Provided support for web servers configuration and maintenance activities
Education
B.E. - Telecommunication
B.M.S Institute of Technology
07-2014
Skills
- Agile Methodologies
- Proficient in SDLC Practices
- Project budget allocation
- Technical project planning
- Stakeholder communication
- DevOps practices
- Project management life cycle
- Requirements analysis
- Technical troubleshooting
- Quality assurance
- Continuous integration and continuous deployment
- Product roadmapping
- Strategic planning
- Scrum master
- Risk mitigation
- Resource coordination
- Cost estimation
- Cross-functional team coordination
- Agile project management
- Release planning
- KPI establishment
- RACI Matrix
- Gantt Chart projection
Certification
Google Project Management (Coursera)
Core competencies
Jenkins, XLDeploy, Docker, Azure DevOps, Jira, ITaaS, DBPaaS, PKaaS, SaaS, Shell Script, WebLogic, Tomcat, Spring Boot, Kubernetes
Projects
Customer Care Application project on SaaS Platform [12/2022 - Current]
- Operated as a Scrum Master alongside being the Technical Program Manager to roll out the Customer Care Application
- Developed and maintained detailed project plans, schedules, and risk management strategies
- Designed scalable system solutions with Engineering leads and Solution Architect
- Led design reviews and provided mentorship to junior engineers
- Managed and executed proof-of-concepts
- Worked across transversal teams and devised a project plan from scratch
- Orchestrated Scrums, Scrum of Scrums & Governance calls
Unified pipeline project for MGM & Marriott [07/2021 - 11/2022]
- Functioned across different teams to bring a unified pipeline process between Non-Production and Production
- Took the lead in reusing tested code/components to streamline delivery
- Involved with stakeholders in optimizing delivery/release time window
Migration projects aimed at improving performance and operational efficiency [08/2014 - 06/2021]
- Migrated TortoiseSVN to GitHub, Oracle 11g to 12c, Solaris to X86, Informatica PowerCenter from V9 to V10, and WebLogic to Tomcat
- Majorly led migration initiatives without disrupting ongoing business
- Worked on the removal of Sybase databases resulting in cost cutting and enhanced performance
Personal Information
Date of Birth: 10/25/92
Timeline
Technical Project Manager
Reliance Jio Platforms
12.2022 - Current
Member Technical Staff - L3
Amadeus Software Labs
07.2021 - 11.2022
Specialist Software Engineer & Technical Project Manager
Société Générale Global Solution Centre
08.2014 - 06.2021
B.E. - Telecommunication
B.M.S Institute of Technology
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