Ramya K
Bangalore
Summary
Skilled IT professional with a background as a Windows Systems Administrator, with proven experience in managing, configuring, and troubleshooting various systems. Skilled in Active Directory management. Known for technical problem-solving abilities and consistent delivery of high-quality IT services. Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships.
Overview
7
7
years of professional experience
Work History
Manual Tester
Hospira
Bangalore
01.2014 - 02.2016
- The Manual Testing role at Hospira includes testing the infusion pumps for accurate functioning.
- Understanding the error code displayed in the infusion pumps and finding the root cause of the code. The role also includes documenting the new error codes and root causes.
Windows Systems Administrator
British Petroleum
Bangalore
01.2012 - 01.2013
- The Windows Administrator role at BP involves providing remote support to customers based in different locations in the UK to manage petro-technical applications.
- Testing, troubleshooting, bug fixing, and controlling the application's functionality.
- Perform RCA for technical issues, and publish to the global team on the application. Analysis and reporting of repeated issues and incidents. Preparing a Remedy KM article on closing an incident.
Windows Systems Administrator
Cable and Wireless
Bangalore
05.2010 - 05.2011
- The IT Analyst role in the Cable and Wireless project includes interaction with the C&W clients and the Wipro technical team.
- Involved in resolving remedy tickets, working on Active Directory, Livelink, business applications, and report generation.
- Involved in administrator activities for setting up new user accounts and providing permissions in Active Directory.
- Providing remote support for installing various software and resolving users' issues with respect to the applications they are using.
BT Integrator
British Telecom
Pune
10.2008 - 04.2010
- The BT Integrator role includes the resale of various network products to clients.
- It includes ordering the products from various service providers, like Cisco, Getronics, and selling them to BT clients, like Novartis, Reuters, etc., around the world.
- Analyze incidents and create or apply knowledge from the Knowledge Data Base (KEDB), and contribute to incident cycle time reduction.
- Contribute to closing all customer concerns, and driving improvement initiatives to achieve customer satisfaction.
- Display the highest standard of verbal and written communication while interacting with customers until the delivery of the products.
Education
M.Sc - Software Systems
VLB Janakiammal College of Arts And Science
Coimbatore01.2008
HSC -
Gell Memorial HigherSecondary School
ooty01.2003
SSLC -
HPF High School
Ooty01.2001
Skills
- Windows Administration
- Customer support
- Manual testing
- Root cause analysis
- Defect tracking
- Troubleshooting
Timeline
Manual Tester
Hospira
01.2014 - 02.2016
Windows Systems Administrator
British Petroleum
01.2012 - 01.2013
Windows Systems Administrator
Cable and Wireless
05.2010 - 05.2011
BT Integrator
British Telecom
10.2008 - 04.2010
M.Sc - Software Systems
VLB Janakiammal College of Arts And Science
HSC -
Gell Memorial HigherSecondary School
SSLC -
HPF High School
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