Watching Movies, Drawing, Painting & Travelling
Hi, I’m
Ramya M.
DEPTUY MANAGER
Bengaluru,KA
Summary
Results-oriented professional with nearly 12+ years of experience in the real estate portal industry, specializing in client relationship management and assistant management. Proven track record of consistently achieving targets while fostering strong client connections and driving business growth. Self-motivated with a relentless drive to succeed, eager to leverage skills in a dynamic environment that promotes professional development and organizational success. Seeking an opportunity that aligns with career aspirations and contributes to the overall goals of the organization. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
5
Languages
2
Certifications
12
years of professional experience
Work History
Direct Salesbangalore, Karnataka
Deptuy manager
04.2026 - Current
Job overview
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed and executed strategic initiatives that aligned with organizational goals and increased productivity.
- Managed daily operations, ensuring compliance with company policies and industry regulations.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
99Acres.com
Assistant Manager, Tele- Sales
10.2019 - Current
Job overview
- Managed client calls to enhance communication.
- Engaged with clients sourced from competitor platforms to explore subscription opportunities.
- Consistently met monthly and quarterly sales goals.
- Increased customer engagement by implementing upselling and cross-selling techniques.
- Delivered solutions to customer issues over the phone.
- Collected regular feedback from clients and resolved their issues.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enhanced customer loyalty through excellent service delivery.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
99Acres.com
Senior Executive, Tele- Sales
12.2018 - 10.2019
Job overview
- Handled inbound calls from clients.
- Pitched products and closed deals over call.
- Ensured timely renewals for existing clients’ subscription.
- Achieved Monthly and Quarterly targets.
Quikr India Pvt Ltd
Senior Customer Support, Doorstep process
04.2016 - 06.2017
Job overview
- Handled Escalated customer calls regarding delayed delivery issues, return and refund issues.
- Communicated and coordinated with internal departments.
- Achieved monthly targets.
- Followed up on customers’ interaction until issue was resolved.
Flat world solutions, Inspire Technology
Seller Support Executive, Flipkart Process
09.2014 - 11.2015
Job overview
- On boarded sellers with complete document verification.
- Guided sellers process of listings their products on the e-commerce site.
- Handled sellers’ queries and resolved them over call.
Education
South East Asian Groups of InstitutionBangalore, KA
Bachelor of Commerce
01.2014
Bharatiya Vidya Nikethan Junior CollegeBangalore, KA
PUC
01.2011
ITI Vidya MandirBangalore, KA
SSLC
01.2009
Skills
Client Relationship Management
Key Accounts Handling
Customer Support
Query Handling
Handling Escalations
Microsoft Office
Certification
Digital Skills- Social Media by Accenture
Interests
Timeline
Deptuy manager
Direct Sales
04.2026 - Current
Assistant Manager, Tele- Sales
99Acres.com
10.2019 - Current
Senior Executive, Tele- Sales
99Acres.com
12.2018 - 10.2019
Senior Customer Support, Doorstep process
Quikr India Pvt Ltd
04.2016 - 06.2017
Seller Support Executive, Flipkart Process
Flat world solutions, Inspire Technology
09.2014 - 11.2015
ITI Vidya Mandir
SSLC
Bharatiya Vidya Nikethan Junior College
PUC
South East Asian Groups of Institution
Bachelor of Commerce